The Connected Cloud -- January 2025

News Articles

January 9, 2025

The Connected Cloud -- January 2025 [Show All]

THE CONNECTED CLOUD
News & Feature Updates

JANUARY 2025 -- 2024 IN REVIEW + NEW FEATURES

Dashboard View -- Everything on ONE screen

The brand-new Dashboard view, selectable from the Monitor menu, displays: Cameras, Tasks, Arming Areas, Zones & Sensors, Doors & Outputs, Lights, HVAC Thermostats, and Recent Activity all in the same place on the same screen. It will appear as the first option in the Monitor menu if the user has permissions to view at least two of these types of items, not including tasks.

View the Full Release

Emergency Response Platform for First Responders

The emergency first-responder platform is built-in the Connect ONE Dealer Application. Agencies such as police department personnel may be added as users of the platform. An agency login is different than a typical dealer login, when an agency logs into the application they will only see customer site locations they have been shared access to by the dealer, the shared access will only allow certain designated permissions. Those permissions are whether they can login to the customer site/app, activate the emergency dashboard, and/or add/modify system codes including access credentials for said customers. Now you can partner with local first responders to create safer experiences for the public. This service is included with any Connect ONE service level at no additional charge.

View the Full Release

Cansec MAP Access Controller Integration

The Connect ONE hosted platform brings seamless cloud control to a wide range of devices and systems through a single management interface. With the new integration partnership, MAP access controllers have the capability of easy, outbound only network communications and additional management control through the Connect ONE Application. Users can accomplish a wide range of programming and scheduling tasks without additional hardware such as an intrusion panel, streamlining projects while adding capabilities.

View the Full Release

ESSENTIAL Service Fee Structure -- Simple One-Time Base Fee

Connect ONE is offered in three service levels: ESSENTIAL, ESSENTIAL+, and PRO (refer to chart below). The ESSENTIAL service level is now billed at a nominal one-time base fee with no recurring fees unless additional services are subscribed such as door access reporting or non-alarm zone status logging, for example.

The ESSENTIAL service is a great option for your small commercial, with only a few employees, and residential clients. They will receive all the benefits of a powerful, convenient, and easy-to-use cloud service without associated recurring fees, unless additional services are subscribed.

View the Full Release

BOSCH B/G 3.15 Firmware Now Supports User Group Schedules & Holiday Index Management!

User Group Schedules with Bosch B series and G series control panels with firmware version 3.15 now support complete management including holidays. The user groups are used to define time parameters to authorize access for personnel.

View the Full Release

DMP Persistent Connection Method - No Inbound Ports & Fast Command Processing!

The DMP XR & XF Series control panels may now be programmed with a persistent connection option. Once programmed, the control panel makes an outbound connection to the Connect ONE cloud and the connection is held open. Since this is an outbound direction, no incoming ports need to be open on the customer's firewall, and since the connection is held, commands are sent back in near real-time for processing on the panel. It is the best of all worlds, no open ports and fast command processing!

View the Full Release

Multi-Sensors Supported for Temperature, Humidity, & Carbon Dioxide!

The Network Gateway accepts up to 6 combination carbon dioxide/temperature/humidity sensors (all 6 connected sensors must be of the same type ex) all G01, HUM, or CO2 - see sensors below), and the same gateway can also accept multiple 1-wire temperature probes plus a fire alarm panel printer connection, at the same time.

View the Full Release

Recent Usability Improvements

Customer Management Portal

Temporary Schedule Improvement: The optional schedule temporary start/end timeframes have been improved. Now you can specify a start date without an end date. This allows a schedule to be setup ahead of time thereby activated at a future start date and remain in place permanently without an ending deactivation date.

Dealer Administrative Portal & System Updates

Salient CompleteView NVR Systems are now Compatible: Live & Playback viewing of cameras as well as Video Verification linked to Event Activity is fully supported. To support all browsers and apps, a fully-qualified domain name and trusted SSL certificate is required on the NVR otherwise the Image Proxy Service level will need to be enabled.
TIP: Check the Configuration page for the Device as it includes recommended programming for the particular product and firmware version.

SimplifyWithConnectONE.com Website

Training Videos: We've added additional training videos to our website and we intend to continue to add more topics as well as updates for others. https://www.simplifywithconnectone.com/training

Did You Know? Built-In Messaging

A simple yet convenient method for your customers to message personnel within Connect ONE.

Connect ONE includes a method when viewing a user to send a quick message via email, SMS, or push notification. Typical examples might include that their guest has arrived, a package is ready for pickup in the lobby, or their access credential is ready for use and/or permissions have been modified.

Give Us the Challenge...

We love hearing from our Dealers with requests from their customers to help solve challenges.

Please contact us and give us the challenge, we may be able to design something for you, and together we can watch your company reach the potential you always knew was possible.

Send us your feedback

Stay Up-to-Date

We will continue to include the enhancements in this newsletter, past newsletters may be viewed from the "News Articles" tab on our website.

We also post the enhancements to our "Company" page and "Group" page on LinkedIn, as well as to the "Feature Blog" tab on our website.
Please contact us for your invitation to join the "Group" on LinkedIn.

Also, be sure to review the Home tab on the Connect ONE Dealer Site as this will contain many helpful Sales Sheets and Technical Guides.

We encourage you to visit these sites to stay up-to-date.

Working hard to Simplify all your System Integrations,
The Staff at Connected Technologies.

For more information regarding Connected Technologies™ or Connect ONE®, please visit www.SimplifywithConnectONE.com or call (866) 976-3520.

Connected Technologies, LLC., Monument, CO 80132-1266

See What Others Are Saying...

"Connect ONE is very user friendly, it saves me time administrating building security. Managing our employees is quick and easy since only a single entry is required to grant both security and access privileges."
--Julie Cerqua
Administrator of Wauconda Library

"We had an incident after the system was installed that validated the importance of having this safeguard. With the system we were able to make sure a former employee could not get back into the suite, which was simple to do with ScanPass Mobile Credential."
--Kris Kehler
CEO at Deby Pay Pro

"We have been deploying and migrating customers from site-based client servers to the cloud with very positive feedback. One of our customers, a senior housing facility, likes to have one platform to manage both access control and integrated alarm detection. We can administer different levels of access permissions through the cloud for the customer or they can do it on their own. Having an integrated system--access control, security, CCTV and temperature monitoring and control is important."
--Toby Stevens
Sales Manager for Ace American Alarm Company

"Connect ONE’s ability to simplify integration with a wide variety of technology really presents an opportunity for DW Dealers to provide complete solutions."
--Patrick Kelly
Director of IP Video Solutions at Digital Watchdog

"Thank you for listening and making the feature available so quickly! I really enjoy working with Connected Technologies."
--Dan Osborne
Project Manager at Schmidt Security Pro

"Connect ONE offers a simple, scalable solution that complements the Aperio offering perfectly. This integration will offer dealers and end-users a highly flexible solution for comprehensive access management."
--Mark Duato
Executive Vice President, Aftermarket at ASSA ABLOY Opening Solutions Americas

"We rely on Connected Technologies for technical and customer support. We have requested software and feature upgrades for our customers and if it’s possible it happens within 24 hours. We use Connect ONE in our own business and the reporting features are outstanding."
--James Lee
President and partner at Alarmguard Security

"Initially, we toyed with the idea of developing our own cloud-based system, but we sent a technician to look ‘behind the curtains’ at the Connected Technologies solution and I was excited about the possibilities for my customers, especially the many school districts we serve."
--Michael Martin
President of Martin Systems

"We want to make sure our suite is secure and the staff is safe. We are looking at upgrades in the future and with Connect ONE you can scale the solution up and tailor it to meet your needs."
--Frank McDonough
Director of Information Systems for Security Industry Association (SIA)

"Our biggest challenge today is disparate systems that don’t work well together. Connect ONE gets them all to communicate."
--Ken Kocher
President of Force Security Solutions

"Our customers benefit from strategic partnerships like we have with Connected Technologies and all the possibilities it brings for loT connectivity."
--Rick Cadiz
Vice President of Sales and Marketing, IPVideo Corp.

"Whether it’s a commercial office, retail, storage, or multifamily development, the incredibly versatile Connect ONE has allowed me to gain the flexibility needed to confidently meet the demands of those development markets."
--Ryan Christen
Sales & Systems Engineer at Vialarm Security

"We’re excited to be working with Connected Technologies to offer this service to our dealers, whose feedback has been extremely positive as they continue to add customers."
--Tom Mechler
Regional Marketing Manager for Bosch

"Connect ONE provides exciting enhancements to the ELK M1 with expanded user support, schedules, and event history. This enhanced capability adds value and convenience, giving installers an edge and opening new possibilities in a variety of commercial markets."
--Amy Strickland
Marketing Design Manager at ELK Products

"Because we serve national accounts across the country, when they acquire other locations or add facilities we can bring them online quickly without having to completely replace the infrastructure or conduct extensive programming."
--Matt Harrison
Vice President of Operations at Federal Protection

"Flexibility is all part of the beauty of using a cloud-based management platform. My customers can manage it themselves from their smartphone app if they like. They can set their own schedules and we configure the Connect ONE GUI. If there’s an emergency or other response required, the superintendent or management can use their smart device for access. It’s all part of the Connect ONE app, which we use for many office and multitenant buildings."
--Gary Davis
Principal and Owner of Alarm Specialists

"Our company is in a rural area, we have been frustrated with long drives and expensive service calls to support legacy computer software and systems. Now with a simple to use dealer web portal, Connect ONE allows us to eliminate expensive service calls by supporting our customers remotely with just a simple login and a phone call that takes only a few minutes. Connect ONE is our biggest added value - profitable RMR for my company. My customers only need to learn one easy to use interface for their business and home."
--Jeff Kesterson
President of NightWatch Security

"Connect ONE was paramount in allowing Phoenix to offer a service that is truly connected across platforms. The company is unique in the respect that they operate with software that can be edited and modified—without having to wait years to get it."
--Eric Burroughs
Vice President at Phoenix Security Systems Inc.

"Having the ability to see when employees are coming in for work really adds value. But the best feature by far is the ability to lock down all the doors from my computer or phone in the event of a lockdown drill."
--Matt VanEffen
Principal of Holy Cross Catholic School

"Thank you for listening and making the feature available so quickly! I really enjoy working with Connected Technologies."
--Dan Osborne
Project Manager at Schmidt Security Pro

Want to become a dealer?

For more information complete the short form to the right. Stop installing software, we'll show you how. Ask about becoming an authorized Connect ONE dealer.

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