Frequently Asked Questions


How do I get started providing Connect ONE for my customers?
To get started, we offer an introductory webinar that lasts approximately one hour. Following the webinar, we schedule in-depth training and provide your company with a free demo account. This ensures your team fully understands Connect ONE's operation and its value to your customers.

What is the difference between Connect ONE and other system integrations?
Connect ONE is not just a platform for controlling and managing security systems. It also integrates key services such as critical temperature monitoring, HVAC control, visitor management, and other building and equipment monitoring. These additional features streamline operations and provide a comprehensive view of all critical systems in one unified platform, increasing efficiency and reducing the complexity of managing multiple systems.

What manufacturers' systems do you presently integrate with?
Connect ONE integrates with a wide variety of systems across different manufacturers. While we can't list all integrations here, you can find a comprehensive list on our website under the 'More/Partners' section.

Do I have to install any software on the customer’s server?
No, there is no need to install any software on the customer's server. All software is hosted securely in the cloud, and Connected Technologies manages the system updates and maintenance. This simplifies deployment and reduces IT overhead for your customers.

How much does Connect ONE service cost?
Pricing varies based on service levels and the number of systems integrated. Contact us at 866-976-3520, or complete the form below, for a personalized quote and to find the best plan for your company's needs.

Why should I use Connect ONE over other integration services?
Connect ONE offers unparalleled flexibility by supporting a wide range of manufacturer products, allowing you to seamlessly integrate systems at customer locations with minimal disruption. This ensures that existing equipment can be maintained while providing a modern, unified control platform that scales with your customers' needs.

How many locations can Connect ONE handle?
Connect ONE is highly scalable and can handle hundreds of locations, allowing you to manage multiple sites effortlessly.

Do you bill the end-user customers?
No, we invoice our dealers directly, and the dealers are responsible for billing their end-user customers. This allows dealers to manage customer relationships and billing according to their business model.

Do you supply training?
Yes, we provide comprehensive training at no cost to you. Our training sessions are designed to ensure your team is fully equipped to use Connect ONE effectively, and we offer ongoing support as needed.

Can we use multiple manufacturers' panels that you integrate with for the same customer with multiple sites?
Yes, you can integrate multiple manufacturer panels across different sites for the same customer. Despite using different manufacturers, all systems will maintain the same consistent interface, providing a seamless user experience for easy monitoring and management across all locations.

Is there a Connect ONE app?
Yes, Connect ONE offers a mobile app available for both iOS and Android devices. The app maintains the same look and feel as the browser version, ensuring a consistent user experience across platforms. Information remains fully intact, and the app is optimized to scale according to the size of the screen being used, making it easy to manage systems on the go.