The Connected Cloud -- February 2024

News Articles

February 1, 2024

The Connected Cloud -- February 2024 [Show All]

THE CONNECTED CLOUD
News & Feature Updates

FEBRUARY 2024

New DMP Persistent Connection Method - No Inbound Ports & Fast Command Processing!

The DMP XR & XF Series control panels may now be programmed with a persistent connection option. Once programmed, the control panel makes an outbound connection to the Connect ONE cloud and the connection is held open. Since this is an outbound direction, no incoming ports need to be open on the customer's firewall, and since the connection is held, commands are sent back in near real-time for processing on the panel. It is the best of all worlds, no open ports and fast command processing!

Please refer to the Configuration tab for the Device on the Connect ONE Dealer Application Portal for programming the "Network Persistent" connection option.

New DMP XF6 Fire Panels Are Now Supported!

The DMP XF6 is a state-of-the-art 24V fire control panel which is both addressable and UL864 Listed for wireless. Full control and user programming capabilities are now supported within Connect ONE. Programming is similar to the XR series panels, refer to the Configuration tab for the Device on the Connect ONE Dealer Application Portal for programming instructions.

New Multi-Sensors Supported for Temperature, Humidity, & Carbon Dioxide!

The Network Gateway accepts up to 6 combination carbon dioxide/temperature/humidity sensors (all 6 connected sensors must be of the same type ex) all G01, HUM, or CO2 - see sensors below), and the same gateway can also accept multiple 1-wire temperature probes plus a fire alarm panel printer connection, at the same time. The multi-sensors use simple daisy-chain wiring on cat5e (100m – 200m total length). No calibration necessary and readings will not vary based on wire distance since the sensors report the reading via data transmission rather than by resistive changes. There may be onsite annunciation of Alarms & Troubles by wiring Network Gateway relay outputs to a local sounder or alarm control panel upon temperature/humidity alarms and read troubles including a quick notification for Loss of Communication via a dedicated failsafe relay output which turns off after 15 minutes of no communication to the Connect ONE cloud.

HUM Multi-Sensor (1-week lead time)

Temperature (Ext. Probe)
Accuracy: +/‐ 0.2C @ 5-60°C
Range: -33°C to +70°C

Humidity (Ext. Probe)
Accuracy: +/- 2% RH @ 25°C
Range: 0-100%RH

Carbon Dioxide
No Sensor for CO2

External Power Supply
Required, 15-24V AC/DC, 2W typical

Operating Conditions
-30-70°C, 0-95%RH, non-condensing
100% condensing @ External Probe

Application
Monitor Rooms, Freezers & Coolers

C02 Multi-Sensor (1-week lead time)

Temperature
Accuracy: +/‐ 0.5C @ 25°C
Range: -40°C to +150°C

Humidity
Accuracy: +/- 3% RH @ 25°C
Range: 0-100%RH

Carbon Dioxide
Accuracy: +/-70ppm +5%
Range: 0 – 4000ppm

External Power Supply
Required, 15-24V AC/DC, 2W typical

Operating Conditions
-30-70°C, 0-95%RH, non-condensing

Application
Monitor Rooms

G01 Multi-Sensor (special order only)

Temperature
Accuracy: +/‐ 0.4C
Range: 0°C to +50°C

Humidity
Accuracy: +/- 3% RH
Range: 20-70%RH @ 25°C

Carbon Dioxide
Accuracy: +/-40ppm +3%
Range: 0 – 2000ppm

External Power Supply
Required, 24V AC/DC, 1.8W max, 1.2W average

Operating Conditions
0-50°C, 0-95%RH, non-condensing

Application
Monitor Rooms

Pricing for sensors is available in the Price Guide located on the Home tab of the Dealer Application.

Recent Usability Improvements

Customer Management Portal

Bosch B/G Series Door Secure Mode: The Secure mode option for Bosch Access doors, which denys all card access when enabled, is now supported.

Dealer Administrative Portal & System Updates

Bosch Firmware Tip: On panels connected via the Remote Connect Cloud it is recommended not to enable both ethernet and cellular connectivity to the remote cloud unless the panel is running version 3.14 or greater. There are many connectivity improvements in this firmware version and it is recommended to upgrade if your customer has been experiencing any connectivity issues with the Bosch cloud connection. Please keep in mind for the panel to really utilize the 3.14 firmware features it needs to be pushed from RPS 6.14 so it knows and “sees” the new DNS parameters and uses the entire logic with the new isolated DNS parameters per communication medium (Ethernet and cellular) this will correct the failover and you should see greatly enhanced stability around the cloud solution.
TIP: Check the Configuration page for the Device as it includes recommended programming for the particular product and firmware version.

Give Us the Challenge...

We love hearing from our Dealers with requests from their customers to help solve challenges.

Please contact us and give us the challenge, we may be able to design something for you, and together we can watch your company reach the potential you always knew was possible.

Send us your feedback

Stay Up-to-Date

We will continue to include the enhancements in this newsletter, past newsletters may be viewed from the "News Artcles" tab on our website.

We also post the enhancements to our "Company" page and "Group" page on LinkedIn, as well as to the "Feature Blog" tab on our website.
Please contact us for your invitation to join the "Group" on LinkedIn.

Also, be sure to review the Home tab on the Connect ONE Dealer Site as this will contain many helpful Sales Sheets and Technical Guides.

We encourage you to visit these sites to stay up-to-date.

Working hard to Simplify all your System Integrations,
The Staff at Connected Technologies.

For more information regarding Connected Technologies™ or Connect ONE®, please visit www.SimplifywithConnectONE.com or call (866) 976-3520.

Connected Technologies, LLC., Monument, CO 80132-1266

See What Others Are Saying...

"We rely on Connected Technologies for technical and customer support. We have requested software and feature upgrades for our customers and if it’s possible it happens within 24 hours. We use Connect ONE in our own business and the reporting features are outstanding."
--James Lee
President and partner at Alarmguard Security

"We had an incident after the system was installed that validated the importance of having this safeguard. With the system we were able to make sure a former employee could not get back into the suite, which was simple to do with ScanPass Mobile Credential."
--Kris Kehler
CEO at Deby Pay Pro

"Our customers benefit from strategic partnerships like we have with Connected Technologies and all the possibilities it brings for loT connectivity."
--Rick Cadiz
Vice President of Sales and Marketing, IPVideo Corp.

"Having the ability to see when employees are coming in for work really adds value. But the best feature by far is the ability to lock down all the doors from my computer or phone in the event of a lockdown drill."
--Matt VanEffen
Principal of Holy Cross Catholic School

"Initially, we toyed with the idea of developing our own cloud-based system, but we sent a technician to look ‘behind the curtains’ at the Connected Technologies solution and I was excited about the possibilities for my customers, especially the many school districts we serve."
--Michael Martin
President of Martin Systems

"Whether it’s a commercial office, retail, storage, or multifamily development, the incredibly versatile Connect ONE has allowed me to gain the flexibility needed to confidently meet the demands of those development markets."
--Ryan Christen
Sales & Systems Engineer at Vialarm Security

"Connect ONE is very user friendly, it saves me time administrating building security. Managing our employees is quick and easy since only a single entry is required to grant both security and access privileges."
--Julie Cerqua
Administrator of Wauconda Library

"Connect ONE offers a simple, scalable solution that complements the Aperio offering perfectly. This integration will offer dealers and end-users a highly flexible solution for comprehensive access management."
--Mark Duato
Executive Vice President, Aftermarket at ASSA ABLOY Opening Solutions Americas

"We have been deploying and migrating customers from site-based client servers to the cloud with very positive feedback. One of our customers, a senior housing facility, likes to have one platform to manage both access control and integrated alarm detection. We can administer different levels of access permissions through the cloud for the customer or they can do it on their own. Having an integrated system--access control, security, CCTV and temperature monitoring and control is important."
--Toby Stevens
Sales Manager for Ace American Alarm Company

"Connect ONE’s ability to simplify integration with a wide variety of technology really presents an opportunity for DW Dealers to provide complete solutions."
--Patrick Kelly
Director of IP Video Solutions at Digital Watchdog

"Flexibility is all part of the beauty of using a cloud-based management platform. My customers can manage it themselves from their smartphone app if they like. They can set their own schedules and we configure the Connect ONE GUI. If there’s an emergency or other response required, the superintendent or management can use their smart device for access. It’s all part of the Connect ONE app, which we use for many office and multitenant buildings."
--Gary Davis
Principal and Owner of Alarm Specialists

"Connect ONE provides exciting enhancements to the ELK M1 with expanded user support, schedules, and event history. This enhanced capability adds value and convenience, giving installers an edge and opening new possibilities in a variety of commercial markets."
--Amy Strickland
Marketing Design Manager at ELK Products

"We want to make sure our suite is secure and the staff is safe. We are looking at upgrades in the future and with Connect ONE you can scale the solution up and tailor it to meet your needs."
--Frank McDonough
Director of Information Systems for Security Industry Association (SIA)

"Because we serve national accounts across the country, when they acquire other locations or add facilities we can bring them online quickly without having to completely replace the infrastructure or conduct extensive programming."
--Matt Harrison
Vice President of Operations at Federal Protection

"Our company is in a rural area, we have been frustrated with long drives and expensive service calls to support legacy computer software and systems. Now with a simple to use dealer web portal, Connect ONE allows us to eliminate expensive service calls by supporting our customers remotely with just a simple login and a phone call that takes only a few minutes. Connect ONE is our biggest added value - profitable RMR for my company. My customers only need to learn one easy to use interface for their business and home."
--Jeff Kesterson
President of NightWatch Security

"We’re excited to be working with Connected Technologies to offer this service to our dealers, whose feedback has been extremely positive as they continue to add customers."
--Tom Mechler
Regional Marketing Manager for Bosch

"Connect ONE was paramount in allowing Phoenix to offer a service that is truly connected across platforms. The company is unique in the respect that they operate with software that can be edited and modified—without having to wait years to get it."
--Eric Burroughs
Vice President at Phoenix Security Systems Inc.

"Our biggest challenge today is disparate systems that don’t work well together. Connect ONE gets them all to communicate."
--Ken Kocher
President of Force Security Solutions

"Thank you for listening and making the feature available so quickly! I really enjoy working with Connected Technologies."
--Dan Osborne
Project Manager at Schmidt Security Pro

"We had an incident after the system was installed that validated the importance of having this safeguard. With the system we were able to make sure a former employee could not get back into the suite, which was simple to do with ScanPass Mobile Credential."
--Kris Kehler
CEO at Deby Pay Pro

Want to become a dealer?

For more information complete the short form to the right. Stop installing software, we'll show you how. Ask about becoming an authorized Connect ONE dealer.

Dealers get a free lifetime testing account for your security business so you can experience the simplicity and better understand how Connect ONE can help your company!