We released a new Customer Option which prompts your customer to send you a change request submission whenever a user is modified. The option is selectable by the dealer under the Customer Options menu of the customer account section on the Dealer Site.

The request has also been improved to accommodate multiple user changes within a single request submission so as to limit the amount of request emails sent into the dealer's inbox. Further it can also include the changed user's system code information, this can be helpful if the central station needs the user's code, which may have been changed, to update their central station passcode.