Feature Blog
October 1, 2018
OpenEye NVR Systems Supported
Seamless integration is now possible between OpenEye Web Services NVR and Connect ONE® cloud platform.The OpenEye NVR and Connect ONE can be integrated via the OpenEye OWS Cloud. The cloud integration between OpenEye's Cloud and
Connect ONE’s cloud service eliminates the need to connect to an IP
address or to open an inbound port on the end user’s network firewall.
Once connected, users can retrieve a camera list for quick and easy
configuration, view live video, record snapshots upon an event from the
Intrusion/Access System for video verification or review a 10-second
Pre-Event and up ...
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September 18, 2018
2-Factor Authentication added to Customer Site
We're happy to announce 2-factor
authentication which has been available on the Connect ONE Dealer Site has now also been added to the Connect ONE Customer Site in
accordance with our commitment to ensuring data security.
Your customer
can enable 2-factor authentication for any user. They
may also require 2-factor authentication for users which is specified
within their login profile.
When
enabled the user must enter a 6-digit authentication code after
providing their username and password. The 6-digit code is
generated via an App such as the Google Authenticator App and is valid
for only 30 seconds.
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August 8, 2018
System Profile - Show/Modify Option
We released a new System Profile Option which allows you to set a master permission. The option is selectable by the dealer under the Device->Profiles menu of the customer account section on the Dealer Site.
The option sets the following: Show & Modify, Show Only, or Do Not Show. If set to Show Only the profile cannot be modified by the customer regardless of their permissions. If set to Do Not Show the profile will be hidden from the customer selections. This option is helpful if there are certain profiles which should be restricted from customer use.
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August 2, 2018
Change Request Reminder Option
We released a new Customer Option which prompts your customer to send you a change request submission whenever a user is modified. The option is selectable by the dealer under the Customer Options menu of the customer account section on the Dealer Site.
The request has also been improved to accommodate multiple user changes within a single request submission so as to limit the amount of request emails sent into the dealer's inbox. Further it can also include the changed user's system code information, this can be helpful if the central station needs the user's code, which may have ...
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July 20, 2018
Send Reports at Customized Times
A new reporting feature has been added which allows your customer to select the time the report is delivered
We're happy to announce a requested feature update which brings extend options for your customers. Properly configured security and access reporting is essential to provide the necessary business intelligence.
Connect ONE now offers the following report timings: (new in BOLD)
Daily - Events: 12am-11:59pm, Delivered: 12am each Day
Overnight - Events: 7am-6:59am, Delivered: 7am each Day
Weekly - Events: Mon @ 12am- Sun @ 11:59pm, Delivered: Monday @ 12am each Week
Monthly - Events: 1st @ 12am- Last Day @ 11:59pm, Delivered: 1st @ 12...
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June 8, 2018
Digital Watchdog Spectrum NVR Systems Supported
We recently added
support for Digital Watchdog NVR systems. These systems are
compatible with the Connect ONE Browser App and the Mobile Apps for
Android and iOS devices.
With the Digital Watchdog Spectrum NVR and Connect ONE you can:
Integration with the DW Cloud for access to the NVR without port forwarding or incoming firewall rulesRetrieve a Camera List for quick & easy configurationView Live VideoRecord Snapshots upon an Event from the Intrusion/Access System for Video VerificationReview a 10-second Pre-Event and up to 45-second Post-Event Video Clip
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June 4, 2018
Checkpoint Tours
A
new feature has been activated for tracking Checkpoint Tours.
ScanPass Mobile Credentials and/or Access Cards can be used at
designated access points to track checkpoint activity. The access
point is configured as a start, middle, or end checkpoint. As the
user scans/swipes at each checkpoint their access is logged and can be
reviewed.
EconomicalMultiple
checkpoints can be added economically by using ScanPass barcodes in
place of card readers. The user can scan the barcode with their
phone using the Connect ONE App and their ScanPass Mobile Credential -
no equipment (besides the barcode) and no wiring ...
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June 1, 2018
Warning Messages when Arming Improved
If there is a warning message when arming because of faulted zones, authority issue, etc., the message now appears below the arming buttons, previously the warning message was only displayed on the Activity page.
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May 2, 2018
Device Health Dashboard & Report
We’ve
recently revamped the Device Health Dashboard on the Connect ONE Dealer
Site and included proactive notifications to dealer support personnel.
The
dashboard has been revamped to include multiple trouble status
indicators for devices. Previously it only showed communication
supervision troubles, now it also includes: AC Power, Low Battery,
Network / Phone Line Troubles, and any Zone Troubles.In addition to the dashboard update, the weekly status email to your dealer support has been updated to show any device trouble of the conditions stated above. We've also included a
proactive email notification to your dealer support when any device
...
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March 26, 2018
Integrated Support for Geovision IP Cameras
We recently added support for Geovision IP Cameras. These cameras support authentication protection supported in all browsers and in both the Apple and Android Applications.New Time Saving Feature when Configuring IP Cameras
Now you can setup multiple cameras within the same device account even though the cameras are assigned to different IP addresses and ports. This is a more convenient option than creating a new device account for each IP camera as was previously required, saving on setup time.
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March 19, 2018
Introducing ScanPass Mobile Credential with Auto-Scan
We’re happy to announce a new feature for ScanPass Mobile Credentials called Auto-Scan.
Auto-Scan allows you to simply press the Connect ONE App and present the phone to the door. That’s it. When Auto-Scan is disabled the user must press the ScanPass icon on the App and then present the phone to the door. Auto-Scan simplifies and cuts down on the entry time for accessing the door.
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March 5, 2018
2-Factor Authentication Added to Dealer Site
We're happy to announce 2-factor
authentication has been added to the Connect ONE Dealer Site in
accordance with our commitment to ensuring data security.
You
can enable 2-factor authentication for any dealer user. You
may also require 2-factor authentication for users which is specified
within their login profile.
When
enabled the user must enter a 6-digit authentication code after
providing their username and password. The 6-digit code is
generated via an App such as the Google Authenticator App and is valid
for only 30 seconds.
[Read More]
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March 1, 2018
Weather Monitoring/Alerts Module Added
We’ve recently added a brand new
module which brings weather monitoring and alerts to Connect ONE.
The
weather module is an add-on to any customer site; a nominal add-on fee
is
required, please refer to the Connect ONE price guide. Your
customers can now monitor 6 weather metrics,
updated every 30-60 minutes:
Temperature
Relative
Humidity
Current
Condition
Wind
Speed
Barometric
Pressure
Dew
Point
Each
of the metrics can be programmed with a low
and high threshold limit which can deliver notifications and interact
with other devices onsite such as the alarm/access systems and
thermostats. Historical reporting is also ...
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February 5, 2018
DoorBird Video Doorbell Integration Support Added
We’ve recently added support for DoorBird video doorbell devices. Your customers can now:
1) View Live Video
2) Open the Door from the Video screen
3) Open the DoorBird App from the Video screen for 2-way Audio
4) Integrate the Video with Alarm/Access events from the Alarm Control Panel for Video Verification
DoorBird models include residential and commercial applications perfect for locked entry points in access control applications.
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January 5, 2018
Scheduled Task Rules
A Task Rule is a way to group multiple commands and activate all in a single action.
Task rules may be activated manually, in response to an event, with a delayed time up to 4 hours, from a 3rd party service such as IFTTT, and now with a future scheduled date/time. The future activation date/time means that you no longer need to remember to manually activate the task rule a few days from now.
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December 14, 2017
Dealer Site Improved with Responsive Design
The Connect ONE Dealer Site has been improved with a responsive design for all devices - PCs, phones, and tabletsResponsive DesignPhase 1 of the Connect ONE Dealer Site redesign has been completed which improves the usability of the site for all devices including phones and tablets. Previously those devices were supported but required zooming on the page to use the site effectively. Now the time saving technician feature, SmartTest, has never been easier to use since its easily selected from the display on a mobile phone. We've also improved the look and feel to be consistent with the Connect ONE ...
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November 13, 2017
Improved Support & New Options for Bosch B/G Series Control Panels
Exciting new capabilities including easier setup and programming for Bosch B and G series control panelsPersistent Cloud ConnectionsCloud connected panels with firmware 3.04 or greater utilizing the Bosch Remote Connect Service will now maintain a persistent connection with Connect ONE. The greatest benefit of this design is that the Personal Notification feature no longer needs to be programmed into the control panel for event reporting to Connect ONE. Now the control panel pushes events to Connect ONE in real-time, previously there was a short delay in receiving events using the Personal Notification method. Another benefit is faster command/action processing (...
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September 1, 2017
Code/Card Import Utility Expanded for Bosch B/G Series Control Panels
Now you and your customers with Bosch B/G series control panels can upload a list of codes and cards from a comma separated values (CSV) file. The file can include user name, code, card #, external card #, area authority levels, login profile, and up to 5 custom fields.
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August 22, 2017
Provide your building and facilities management customers automatic notification capabilities with easy and seamless tracking of service, critical events, and incidents with the new Connect ONE® ticket module
Service/Repair Tracking
The module tracks service and repair tickets in real time, especially helpful in a large organization, facility or campus environment, ensuring prompt handling and remediation. It seamlessly notifies responsible parties with documents shared to all repair vendors simultaneously. It also stores the history of a repair and notifies responsible parties immediately of any actions taking place related to the service ticket.
Incident Case Management
The Connect ONE module tracks security related incidents and specific actions taken and remedies or if additional service may be required, including detailed reporting, work orders, history, photos, or other documentation uploaded ...
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July 7, 2017
Customer Area, Door & Output Name Changes
A new page has been added to the customer site which allows an Administrator to edit the names of the areas, doors, and outputs in the panel. Name changes from this page do not alter the names within the control panel. The change is made for the customer site only and the dealer site will retain both names, the customer chosen name as well as the panel name. This new page is located in the Utilities section of the customer site. This new feature gives your customer the flexibility to customize their system without requiring dealer intervention.
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June 19, 2017
Your Customers Driving Additional RMR
Your customers can now request additional features and services directly from the Connect ONE application. These additional features will not only make your customer stickier but also help to drive additional RMR for your company. Your customer may access the request form by clicking on the Request button at the top right of the screen or from the side menu. The request will be delivered to your support email address for your dealer account and a copy of the message will be sent to your customer.This new feature is also designed to make sure you customers know all ...
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June 16, 2017
Event Rule Action Rate Limiting
Your customer now has options to rate limit the actions present in an Event Rule. Those actions may consist of email or push notifications or they may also be related to Video capture or even task activation, which ever they are each can have its own configurable rate limit.
Options to limit the action can be never, i.e. no limit, up to 24 hours. For instance, if someone only wanted to be notified of an access event, once every 24 hours, that could happen with rate limiting the action.
This feature was added in response to a dealer's customer which ...
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June 15, 2017
Sunrise/Sunset Schedules for DMP XR Control Panels
We're pleased to announce the addition of sunrise/sunset schedule options in a Time Window for DMP XR series control panels which were added in firmware version 171.
Options now exist to start/stop a time window at sunrise or sunset with offsets of up to 60 minutes before and up to 60 minutes after the rise/set.
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June 8, 2017
Simplified User Management with System Templates
Further Simplifying User Data
Entry
A
powerful new feature has been added for multi-site applications called
System Profile Templates.
Your
customer can now specify templates which are comprised of
individual system profile permissions across multiple systems.
When adding a
new code, simply choose the template to use and the new code will be
added to all systems specified in the template in one click, secondary
batch options are no longer required. Once the
code has been added using a template it now becomes a single line entry
for easy modification across multiple systems.
As
your customer's ...
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May 31, 2017
3rd Party Integration with Open UserAPI – Now Expanded for Bosch B/G Series Control Panels
Dealers were asking for one-point data entry for companies utilizing human resource software so they could automatically populate the access control database without re-entering data. Connect ONE® by Connected Technologies, LLC delivered, with the Access Expander’s Open User Application Programming Interface (API).
Security.World - https://security.world/connect-one-focuses-on-delivering-simple-integrated-services-with-new-open-apis/Now dealers can integrate their connected Bosch B & G series control panels with Connect ONE and third-party human resource software via the API, previously supported on the DMP XR and Elk M1 platforms. It can also be deployed for membership based facilities, opening the door of opportunity to customers ...
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May 9, 2017
Event Notification Bounce Delivered to Dealer
A new feature has been added which captures bounces from event notifications to your customers' email and/or text message addresses. Your support email will receive the notification so that your customer's contact information can be corrected and prevent them missing any important messages from their connected systems.
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May 5, 2017
IFTTT Webhook Trigger
A new dedicated IFTTT webhook trigger has been added to the Connect ONE Task Rule Actions. Now a trigger action can be sent into the customer's IFTTT recipes to trigger any number of IFTTT connected services.
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March 22, 2017
User Badge Support
User
Badge Support
A new feature has been released to support user badge creation.
A new button exists within a user record, called Badge.
This opens a browser window, see screenshot, which shows a
badge image that comprises of the user's image, name, and up to 4
custom fields which can be edited by your customer. The badge
can be printed horizontally or vertically, as well as downloaded as a
JPEG image. There is also an Export button which downloads a
csv (comma separated values) file that can be used to import into the
customer's external badging software.
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March 10, 2017
Push Notifications
Push Notifications
- Another method of notification now possible with the Connect ONE®
Android and Apple Apps
Your customer can now enjoy push messages to their mobile device as
another method of notification options which already included email,
text messaging, and onscreen alerts. Push notifications are
enabled through the use of custom Event Rules. Rules are 100%
flexible in configuring what type of events and when to receive the
notification. In addition, the push notification can be
configured to be silent or audible and may be individually enabled per
mobile device. They also follow the bypassing method which
allows you ...
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March 1, 2017
Critical Carbon Dioxide Monitoring & Historical Logging
Carbon Dioxide sensing joins temperature & humidity in the list
of monitored conditions of Connect ONE’s alerting and historical
reporting functions. Now your customer can view the real-time
carbon dioxide level of a room as well as receive alerts if the
pre-defined low or high thresholds are reached. Also, the
carbon dioxide level can be logged for historical reporting.
The logging intervals are the same as temperature & humidity
sensors, which are: 1, 2, 4, or 6 times per day, or bi-hourly, hourly,
or semi-hourly.
Carbon Dioxide monitoring is critical for:
Agriculture including livestock monitoring
Greenhouses to promote bigger ...
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March 1, 2017
Onscreen Alerts Now Have More Applications
We’ve expanded the onscreen alert notifications for more uses including
door bell applications. Previously onscreen alerts could
either be silent or audible with an alarm siren tone. Now
there are a total of 5 onscreen alert modes: Low – which is a silent alert that automatically clears
Medium – a silent alert which needs to be acknowledged
High – an audible alert with chime tone
Critical – an audible alert with siren tone
Chime – an audible alert with chime tone for 5 seconds and
automatically clears, i.e. a door bell application.
Onscreen alerts can be used for any combination of event triggers and
...
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February 10, 2017
Monitor Anything, Voice Activation, Geolocation, or "You Design It." Now Available with the All New EmailAPI Feature
We’re excited to announce a brand new integration feature called EmailAPI. The EmailAPI feature allows for users and other systems to send Connect ONE emails for monitoring/notifications and/or to activate functions within Connect ONE.
For instance, someone using the voice activation feature on their mobile phone can say send email to Connect ONE, provide their pin, and then say the task to activate. This will follow all of the same permissions that exist for the user, therefore they will only be able to activate the tasks which are allowed for ...
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February 7, 2017
Custom Email Generation & 3rd Party System Activations
A new action has been added to the Connect ONE Task Rules. Now a custom email can be delivered as a part of the task activation commands. The email can be customized with the from address, to address, subject, and body of the email. This can be used to activate 3rd party systems. For instance, the 3rd party service IFTTT (If This Then That) allows you to send an email to it with a custom #hashtag in the subject. This email can activate other services the customer may have, such as August locks, ...
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December 23, 2016
Even More Customization
Now you can customize even more of the customer application. Along with the ability to customize the color scheme and logo image on the customer interface for each individual customer you can now also customize the navigation names. This allows you to completely tailor the application to fit the individual use of your customer's system. For instance, you could rename the Doors & Outputs section to Access Doors, or Users could be renamed to People.
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December 20, 2016
Customer Support Requests
A Support Request feature is now available. This can be accessed from Utilities or when editing a user and if the user has contact information there is a link that says Send Change Request. It will allow your customer to easily communicate with you about support, service, and change requests.
Here's one example your customer can do:
They can use the custom fields and Phone/Email contact information to store information about a user, for instance they could use a custom field to store the central station authority option.
After the information is entered for ...
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December 7, 2016
New Reporting Options
A new report detailing system codes that are expiring soon or have already expired can now be generated.
A new option has been added to the report filters to select users by profile. This provides a method to easily select a group of users rather than each user individually. Also it allows for simpler interaction event rule management, since if a profile is selected as the filter, the rule will automatically include a new user in the profile. Previously the report filter would have to be updated so that the new user is reflected in the rule.
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December 1, 2016
Nest Cameras Now Supported
We are excited to announce support for Nest indoor and outdoor cameras. Now you can install Nest cameras for your customer and they may be viewable within Connect ONE. This includes the ability to view multiple locations on the same screen. Support also includes capturing snapshots via Video Verification rules. Video Verification can occur for any event including but not limited to alarm and access events. The Nest Cameras also provide Live Audio within Connect ONE, on-demand and while live viewing a video verification event.
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November 10, 2016
Honeywell Vista Turbo Control Panels Support Connect ONE® and ScanPass® Mobile Credentials
Dealers installing VISTA Series panels can now add state-of- the-art access control
Now, security dealers can easily add the latest access control feature ScanPass® Mobile Credential to their customer’s Honeywell VISTA installations. Powered by Connect ONE, ScanPass Mobile Credential is a high-security access control application never before available with the Honeywell line. The VISTA-128BPT and VISTA-250BPT control panels interface with ScanPass Mobile Credential through Honeywell’s V-PLEX polling loop technology or 4204 Relay Modules, opening up new access control specification possibilities for installers and their customers.Through the Connect ONE Web-Hosted interface, Honeywell ...
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November 7, 2016
Interaction Event Rules
A security dealer of a multi-location bank institution asked us for the ability to temporarily bypass their notification rules when they perform system testing. This feature was already available from the dealer site but was not available to the customer without deactivating each rule then having to remember to reactivate after testing. Now the customer can bypass any rule for 2 hours, after 2 hours the rule will automatically become active once again, otherwise they may choose to reactivate manually prior to the bypass period ending. As always we were happy to accommodate their request and now all of ...
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October 10, 2016
Bosch B/G Control Panels Now Support ScanPass® Mobile Credential
ScanPass Mobile Credential is the next generation in simplifying access control integrations.No longer is it necessary to purchase or install readers, cards or fobs, reducing system costs for both dealers and their customers.
Installation is as easy as putting a barcode sticker on the door. A smartphone reads the barcode to identify the door and a unique credential in the phone is used to identify the individual. ScanPass is managed the same as a card or fob. It's that simple!
Compatible with:
NEW! Bosch B/G Series (B3512, B4512, B5512, B6512, B8512G, B9512G)
ELK M1 ...
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October 7, 2016
Monthly Automated Reports Added
A security dealer of a multi-location bank institution asked us for monthly open/close reports rather than the current daily or weekly options. The bank's financial auditors required a monthly log and therefore the bank manager requested to receive a monthly report rather than piece together multiple weekly reports. As always we were happy to accommodate their request and now all of your customers on the PRO service level have an option for Daily, Weekly, and/or Monthly automated reports.
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September 1, 2016
Bosch Remote Connect Cloud Support
Bosch's Remote Connect service offers connectivity for Connect ONE and RPS without port forwarding and it universally allows for ethernet and/or cellular connection options. Network connections are provided with the onboard ethernet port and cellular connections are provided using the Bosch cellular radio add-on module. Router and firewall configuring is no longer necessary when using the Remote Connect service.
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August 15, 2016
Bosch B6512 Control Panel Support
Connect ONE now supports the latest Bosch B series control panel, the B6512, which:
Provides up to 96 points using a combination of hardwired or wireless devices for installation flexibility and up to 6 areas with perimeter and interior control
On-board Ethernet port for Conettix IP alarm communication and remote programming, compatible with modern IP networks including IPv6/IPv4, Auto-IP, and Universal Plug and Play
Provides up to 4 access doors
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July 15, 2016
Email New User Login Instructions
A new time saving feature has been added which can automatically generate an email, to a created user login, all of the necessary instructions to login to the Connect ONE application. It will also randomly generate a password that the user can change when they login. The random password ensures strong security. The login instruction email may be generated from the Customer Site or the Dealer Site, allowing the dealer a quick and convenient method to emailing a new customer their login information and instructions.
Another recent feature added was a password strength meter. This ...
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June 7, 2016
Low/High Temperature/Humidity Alarm Thresholds Configurable by Your Customer
Now your customer can configure low/high alarm threshold levels for temperature and humidity sensors on their own. On the Utilities menu they can select Zones & Sensors and rename each sensor as well as set/adjust the low and high threshold level. Any change will be logged with the old and new value as an event. This will prevent any possible contention of who made the change. Previously this was a feature reserved for the dealer on the Dealer Site, now the dealer does not need to be involved with the decision of threshold level.
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June 7, 2016
See who last Armed/Disarmed from the Arm/Disarm Menu
Now you can see who last armed or disarmed right from the Arm/Disarm menu where you can also change the arm status. This allows a quick reference to see who last armed or disarmed along with the time/date and the user's phone number to contact if needed.
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May 19, 2016
Output Group Management
Now you can add/modify/delete output groups on DMP XR panels right from the Dealer Site. Previously this task had to be performed in RemoteLink. Output groups are mainly used for Elevator Control with DMP panels. Now you can regroup floors quickly and effortlessly. For even better elevator control, view the Connect ONE Access Expander, which can handle multiple cabs and floors seamlessly in a user's profile.
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May 9, 2016
Code/Card Activation Date
Creating a new code/card in advance has never been easier since now you can set an activation date on a system code/card. This effectively allows you to have a user's information added ahead of their arrival without granting them permission to soon before its necessary.
The Activation Date feature is available on all system control panels including ELK, Bosch, and DMP. ELK M1 systems with the Connect ONE Access Expander and DMP XR systems also have the benefit of including an Expiration Date. On those systems you can specify an automatic ...
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April 13, 2016
Bosch Skeds Support
Bosch Skeds are now supported in the B8512G and B9512G control panels. Customers can now edit existing skeds programmed in the control panel to modify the time/date, days of the week, and holiday execution of the schedule. Skeds appear on the Schedules tab of the Customer Site.
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April 4, 2016
3rd Party Integration with Open UserAPI
The Connect ONE Access Expander just became even more powerful. It now supports the open UserAPI for 3rd party interfaces to add, modify, deactivate, and delete Users and System Codes. This is the perfect solution for Storage Facilities, Fitness Centers, or any other facility which has memberships. A new member can be assigned access without having to re-enter their information into Connect ONE - saving on double entries. Likewise when their membership has expired their access can automatically deactivate without any human intervention. Another great solution is integration with time & attendance or other HR programs to ...
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March 14, 2016
User In/Out & Exception Activity Dashboards Plus More
We've recently added new features that greatly enhance the customer experience:
A User In/Out Activity Dashboard has been added. Available on any Monitor page, Options->View User In/Out. This will automatically update with user in/out activity for the last 24 hours in near real-time. This dashboard may be kept open to watch where people currently are within the customer's facilities.
An Exception Activity Dashboard has been added. Available on any Monitor page, Options->View Exceptions. This will automatically update with door/output & zone exception activity in near real-time. &...
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February 22, 2016
DMP XR Control Panels Now Support ScanPass® Mobile Credential
ScanPass Mobile Credential is the next generation in simplifying access control integrations.No longer is it necessary to purchase or install readers, cards or fobs, reducing system costs for both dealers and their customers.
Installation is as easy as putting a barcode sticker on the door. A smartphone reads the barcode to identify the door and a unique credential in the phone is used to identify the individual. ScanPass is managed the same as a card or fob. It's that simple!
Compatible with:
NEW! DMP XR150, XR350, and XR550 Control Panels
ELK M1 Gold and EZ8 Control Panels
&...
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January 22, 2016
DMP XR550 with 96 Access Door Capacity Now Supported
DMP recently announced version 111 firmware for the XR550 control panel which expands its access control capability from 16 doors to 96 doors. Connect ONE fully supports the additional door capacity. A XR550 panel is now 32 door capable out of the box with two additional 32 door feature codes which can be ordered separately. This will accommodate larger systems without the necessity to stack control panels.
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January 7, 2016
ScanPass Mobile Credential
Unlock Doors Fast Using Smartphone or Tablet
Introducing ScanPass powered by Connect ONE. Now you can provide Cutting Edge Technology and Value to your clients while generating significant additional Monthly Recurring Revenue. Easily affixed barcode stickers eliminate access control cards/fobs and readers. Complete jobs faster, more profitable and secure!
Learn More
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January 5, 2016
Mobile App Gets All Management Functions
The mobile App for Apple and Android devices now supports all management functions
New functions include:
Reporting (Event Detail, In/Out, Exit Exception, Historical Temperature/Humidity & Custom)
Interaction (Event Rules, Time Rules, Task Rules)
Users & System Codes
Profiles (Login & System)
Schedules
Utilities
Previously the App was capable of the controlling functions provided in the Monitor section.
The App was deigned for seamless operation since the look & feel is identical to the Browser version and a common Login Profile restricts the App and Browser permissions alike.
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January 4, 2016
Improved Usability Features [Hide]
Ease of Permissions
The Admin Login Profile now grants full permissions to the user for all systems regardless of the user's codes. Previously, the user would need a code with the necessary permission to manage the system. This is still true for any user that doesn't belong to the Admin profile group.
The Login to Customer Site option on the Dealer Site has been revamped. Previously you had two options: 1) Login to the Customer Site as your dealer user with full permissions, or 2) Login to the Customer Site as a customer user with read-only permissions. The latter option has been improved. Now you can login as a customer user and see exactly the same permissions they have including all action buttons, such as save and delete. If any action is performed then it will be logged as your dealer user. Therefore the integrity of who performed the action will remain intact. However, now you can fully test the permissions of a user and truly see the same screen your customer sees.
Profile Improvement
A new Description field is provided to store notes about a profile. This applies to both Login and System profile types. It allows the user to store notes or comments about the profile rather than trying to cram all that helpful information into the profile name.
A warning message is added to DMP System Profiles when the user chooses 'Yes' to Easy Arm/Disarm. The warning explains to the user that they should use caution when applying this option. In most cases the Easy Arm/Disarm setting will convert an ordinary door access at the reader to an arming or disarming action instead. More often than not this is applied incorrectly. The warning does not prevent the setting.
Task Rule Improvement
Task Rules can now be applied to a specific area. This allows them to follow the same permissible control of the Login Profile. Once applied to an area, only users with access to that area will be able to activate the task.
The rules can also be limited by a time constraint. Since the rule activation can be delayed on the fly for up to 4 hours, an option now exists to limit this delay. For example, a user may configure a rule to open the front door and restrict the activation so it can't be delayed. Delaying the activation would unlock the door some time in the future.
Further, if only one rule exists or the user only has access to one rule then the task will be activated from one button rather than first selecting the task button and choosing the rule from a list.
Disarming an Area on a Bosch System
Now when a user chooses to disarm a Bosch area, the action will automatically perform a silence command at the same time. This prevents needing to send a secondary command to silence the siren.
November 1, 2015
Announcing the Connect ONE Access Expander
The Access Expander is on the shelf and ready to ship.Plug-in & Go – Instant Always-On Communication(No Network/Router Configuration Required/No Port Forwarding)16 Access Doors – Expandable by Stacking Control Panels10,000 Users (Keypad Codes and/or 26-bit Access Cards)1000 Profiles (Arming & Access Permissions with Scheduling)250 Time Schedules50 Holidays (can be set to a date range, i.e. one holiday can span multiple days)Door & Output Schedules (up to 8 Time Schedules applied per output)Elevator Control2500 count event buffer – storing of events if the ...
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October 14, 2015
Critical Humidity Monitoring & Historical Logging
Humidity sensing joins temperature in the list of monitored conditions of Connect ONE’s alerting and historical reporting functions. Now your customer can view the real-time relative humidity level of a room as well as receive alerts if the pre-defined low or high thresholds are reached. Also, the humidity level can be logged for historical reporting. The logging intervals are the same as temperature sensors, which are: 1, 2, 4, or 6 times per day, or bi-hourly, hourly, or semi-hourly.
The Network Gateway module is required to monitor humidity. It will accept up to one combination temperature/...
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October 13, 2015
Customer Zone Name Changes
A new page has been added to the customer site which allows an Administrator to edit the names of the zones in the panel. Name changes from this page do not alter the names within the control panel. The change is made for the customer site only and the dealer site will retain both names, the customer chosen name as well as the panel name. This new page is located in the Utilities section of the customer site. This new feature gives your customer the flexibility to customize their system without requiring dealer intervention.
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September 28, 2015
Faster Command Processing
We’ve improved the command processing wait period which exists when processing commands with a device selected for the network/cellular direct connect method. Your customer should now experience near instantaneous control.
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August 4, 2015
Access Card Management Support for Bosch Control Panels
Now your customer and/or your customer support staff can manage access cards for Bosch B and G series control panels from the Connect ONE application. The access card management is in addition to the passcode management that already existed and is all on the same screen for quick & easy changes. Along with access cards you can now also manage and assign the RF button keyfob id's for a user.
Bosch B9512G and B8512G panels support 26-bit wiegand and 37-bit wiegand credentials.
Bosch B5512, B4512, and B3512 panels support 26-bit wiegand credentials.
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July 10, 2015
Temporary Schedules Enhanced, Improved Lockdown, & More
Temporary Schedules Enhanced
Now your customer can prepare a schedule ahead of time using the temporary option. The temporary option has always allowed for an expiration time but now we’ve also added a start time. This allows for schedules to be in place ahead of when they are required since they won’t be sent to the panel until the start time.
One example for school districts allows them to create a summer schedule and an in-session schedule. When the summer schedule ends the in-session schedule will begin and vice-versa without any user ...
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June 9, 2015
Interfaces with New Bosch G Series Security Panels
With a new interface Connected Technologies developed for its Connect ONE cloud-hosted platform, the Bosch G Series panels let systems integrators easily expand their access control operations from eight to 32 doors and up to 2,000 users. The Bosch G Series joins Connect ONE’s current B Series panel integration, already in place.
With the Connect ONE integration, security dealers using the Bosch G Series models B8512G and B9512G will be able to bid on an even wider range of access control specifications – from simple premises control to enterprise customers. This integration provides additional efficiencies to dealers ...
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April 23, 2015
Task Rules, Code Import, Zone Options, & More
Task Rule Feature
We are excited to tell you about a brand new feature called Task Rules. A Task Rule is a way to group multiple commands and activate all in a single action.
Commands may also be delayed whereas some commands can act now and others can take place in the future automatically.
Task rules can be activated manually or automatically.
Manual activation from the Monitor->Activity, Monitor->Cameras, or Monitor->Task screens. Now if your watching a camera view you can instantly activate a task which could unlock the ...
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March 18, 2015
Linear Z-Wave Garage Door Controller Now Supported plus New Output Types
Now your customer can enjoy garage door control with the Linear Z-Wave controller which is compatible with the DMP control panels and operable via Connect ONE. Your customer can see the status “Open” or “Closed” and also control the door via the “Open” and “Close” buttons.
Two new Output Types added Barrier and Barrier Toggle. Now you can assign these types to any wiegand door or relay output on DMP, Bosch, or ELK control panels. The Barrier option will show the output status as “Open” or &...
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March 11, 2015
Dealer Override of Door, Output, & Zone Names
Now you can use the names stored in the panel for more technical oriented descriptions such as device locations and you have the option to override those names to customer friendly descriptions from the dealer website. Plus as an added benefit you won't lose the technical description when viewed from the dealer website. So a technician using SmartTest will see both the customer friendly name and the specific technical name/location in the same place. This is one more example of our commitment to providing the best overall experience to not only your customer but also ...
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March 5, 2015
NEW & Improved User Portal! One Interface for All Devices
Same use on desktop/mobile browsers as well as the mobile app for andoird and ios
Now only one interface to learn and support!
Responsive DesignNo more zooming - All functions have the same ease of use no matter what screen size
Monitor SectionTwo New Pages - Security & Automation
Security shows Arming Areas and Zones on the same page
Now you can Bypass an individual zone and Arm at the same time
Automation shows Doors, Outputs, HVAC, Lights, & Tasks on the same page
Easier Flow to CommandsNow you select your control commands and the Send button will ...
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January 27, 2015
Close More Sales with Connect ONE® SmartShow™
Connect ONE® is the only interface you need for all your customer’s integrations - security, access control, video monitoring, energy management and critical temperature monitoring.
Now it’s easier than ever to sell Connect ONE® with SmartShow™, the industry’s first vertical-market-specific virtual demonstration. No more sales demos illustrating unrelated projects that leave prospects scratching their heads wondering if you REALLY have the capabilities they need. With SmartShow, demos are tailored to the customer’s premises, illustrating zones, for example, that pertain to their vertical, as well as industry-specific video camera ...
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January 23, 2015
Video Event Share, ELK Direct Connects & More!
Video Event Share
Upon receiving a video event there is a new share icon which allows you to share the event with anyone else via email / text messaging. Since the video verification is NOT just alarm but any event, this could be used for a co-worker, family member, first responder, central station, etc.
Use this feature in combination with the SmartShow presentation to send your prospect a video event right to their email.
ELK M1 Now Supports Network Direct Connections
Now your customer can enjoy immediate commands on ELK M1 systems via a Network Direct Connect. This ...
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December 18, 2014
Bosch Intrusion Panel Support & More
Bosch B Series Intrusion Control Panels Now Integrated
New exciting capabilities for Bosch B Series Panels
Real-Time Activity
Area Status plus Arming and Disarming
Zone Status plus Bypass and Unbypass
Output Status plus On and Off
Reporting (Storage of events for up to 1 year)
User Code Add, Edit, Delete, Deactivate
Authority Level Viewing
Automatic System Time Update
Alarm Bell Silence
Sensor Reset
System Status View - AC Power / Battery
Interactions with Thermostats & Video
Thermostat Setbacks based on Arming Status
Video Verification of Alarm, Arming/Disarming, or any other Event
Interactions with SMS & Email plus Pop-Up ...
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November 17, 2014
Video Verification, Triggered Lockdown & More!
Video Verification - Simple, Affordable, Powerful
Deliver even more value to your customers on the PRO Service Level with included video verification. Now Interaction Rules can be configured to capture snapshots of up to 5 cameras which will be stored in the cloud for one year. The customer can view the recorded snapshots along with live video onscreen in real-time, through generated reports, and via email when the event occurred. The snapshot capture and live viewing works with all compatible DVR,NVR, IP camera devices (see logos on the partner page) and on ExacqVision/GanzVision devices ...
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September 17, 2014
Master/Slave Panel Configuration
Master/Slave Panel Configuration so the customer can manage one code and Connect ONE will handle the programming for each slave panel in the background.
This applies to systems which require multiple panels to handle a large number of access doors. Previously the customer would see all the codes for each panel separately. A new option exists for DMP XR series panels to allow a master and slave selection. The customer now only needs to view/modify the code on the master panel and all the slave panels will be handled automatically by Connect ONE. Below is a screenshot ...
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August 28, 2014
Bulk Add Users / New Profile Layout / New Search / New Dealer Login Permissions
Bulk Update/Add Users by Profile for DMP XR Series Panels
Now your customers have a simplified way to add another profile to an existing group of users or they can also add an existing group of users from one panel to another panel with the selected profile. This is handy when a group of users need another profile added to their code or when adding a new panel to an existing account, now groups of users can be added to the new panel very quickly. This feature helped a customer add a 2nd profile to 355 users all at ...
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August 5, 2014
Nest Thermostats Now Integrated with Connect ONE
Now your customer can enjoy energy management via the Nest Thermostat and integrate it with DMP and ELK control panels via Connect ONE. They can also use Connect ONE to control their Nest thermostats and view current temperature and modes. The integration requires zero hardware other than the Wifi Nest Thermostat and the DMP or ELK control panel, all the magic happens in the cloud with Connect ONE.
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July 17, 2014
New Account Setup just got Easier
There is a new button now on the dealer site when you go to the codes for a device. It's labeled "Assign New User". You can first check the codes you want or choose All at the top then click the button. It will ask you what login profile to use and click continue. All codes selected will get new users created for them automatically.
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June 27, 2014
Video Pop-Out Window Option
Now your customer can choose the Pop-Out option for a camera window. This will open the camera view in a new window that can be placed anywhere on the desktop, including another monitor. Now the camera window will remain open no matter what page they're on, i.e. they can be changing a user code and the video can still be viewed. They can pop-out as many camera windows as will fit on their screen. They still have all the same options for increasing the resolution and quality as well. Except now those values are also saved. This way ...
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June 24, 2014
iPhone/iPad App - Now Available in the iTunes Store
The App supports all of the mobile features and is now available for download from the iTunes Store. This will provide a easier path for the customer to use the app without needing to store the bookmark icon to their homescreen.
View in iTunes Store
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June 6, 2014
Custom Fields & New Reporting Layout
Custom Fields available for storing User Information!
Now your customer can individually name and store up to five custom fields of information about a user. Each field may be set to be searchable or hidden. If set to searchable then the contents will be shown in the user list and will allow for sorting and searching of the information.
New Reporting Layout!
Now a single screen shows predefined reports and your customer's custom reports.
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June 2, 2014
Faulted Zones are now displayed alongside the Arming Status
Now faulted zones are shown when the area is disarmed, hovering or tapping will show a list of zones faulted.
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May 23, 2014
New Arming Modes Supported & Desktop/Mobile Updated
Updates for Arming Mode Selections!
DMP Panels - All/Perimeter & Home/Sleep/Away Arming Modes are Now Supported including the default Area Arming Mode.
A new option has been added to the dealer site allowing you to set the arming mode of the panel. If you change the mode from the default area mode, the customer will see their entire system with the correct arming modes available. The arming mode option is configurable on the device general page under options on the dealer site.
ELK Panels - Show/Hide Arming Options Now Supported.
A new option has been ...
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April 29, 2014
Android App Now Available & Mobile Updated
Android App - Now Available in the Play Store!
The App supports all of the mobile features and is now available for download from the Google Play Store. This will provide a easier path for the customer to use the app without needing to store the bookmark icon to their homescreen.
Updated Mobile Application for all Devices!
The Mobile Application for all devices has been updated:
Improved Look & Feel
Improved Performance
Faster & Better Quality when Viewing Video
"Set to My Home Page" button added - i.e. default to the Arm/Disarm page.
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April 7, 2014
Updated Code Deactivation Plus More
Updated Code Deactivation on DMP XR Panels!
When a code is deactivated instead of being deleted from the control panel, the code information remains with the profile number set to zero. Now when the user attempts to use their code, card, keyfob, etc. the control panel will be able to match it to the user and it will report Access Denied: Unauthorized, Invalid Profile with the user's name to Connect ONE. This will allow the customer to see if a deactivated user attempts to access the building. Previously the control panel would report an Access Denied: Unknown Code without ...
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March 6, 2014
New Temporary Schedule Option
A new option is added to any Time, Area, Door, or Output Schedule which allows it to become temporary and therefore it will automatically be removed after the time specified.
This is great when the customer requires a door to be unlocked at certain times each day but only for the next week. Previously that schedule would need to be removed manually, whereas now Connect ONE will automatically remove the schedule.
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March 3, 2014
SmartTest Expanded, New Temperature Logging Intervals, & More
Alarm Silence and Sensor Reset buttons added to SmartTest. Now when testing alarm zones the bell can be silenced quickly and the sensor reset can be accessed when testing fire zones.
Maximum session expiration setting added to Login Profile. Now the customer can limit a user to only certain expiration settings. For instance, they may want to restrict a guard so they only stay logged in for 90 minutes and do not allow the Stay Logged In option. This ensures that if they forget to logout after their shift, they won't remain logged in forever. Also, the customer does have ...
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February 14, 2014
Design Your own Service Levels
Now you can design and build your own service levels by setting an override on the customer service level. You can take our PRO version and break it up into multiple levels. For example you can have a standard PRO level of 100 users and 90 days of event history. Then build additional service levels to expand the user count and event history. This will increase your RMR and profit margin as the needs of that customer grow. Regardless of how you use the overrides your cost will not change.
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January 30, 2014
Append a Custom Message to Any Email Notification
Now your customer can add their own custom message to any email notification. The use could be a general note or message, or possibly a list of instructions listing the proper action to take. Each person notified can have their own message.
Notification Edit Screenshot
Example of Email Notification: (Custom Message appears after the timestamp)
Subject: Event from Office Building
Alarm: Supervisory Zone:5 Water Alarm
1-28-14 10:25 AM
Call the plumber, 800-555-1212
Example of Email Notification: (Custom Message appears after the user)
Subject: Event from Hospital
Command: System Lockdown Command [ ER Panel @ Hospital ]
1-28-14 10:25 AM
...
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January 27, 2014
Unified Customer Login for both Desktop and Mobile Applications
Now your customer can use the same login screen to take them to either the desktop or the mobile application. The default action for smart phones and tablets will be the mobile site but the customer can override this setting using the dropdown box.
Remember you can build the customer login into your website so you can continually promote your products and services. Please contact us to get the updated html code to use on your website.
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January 14, 2014
Central Station Operator & Support Staff Permissions
Now you can set a login to the dealer site to view only permissions and still allow access to the customer site via the "login as dealer" option. This is great for central station operators or customer support staff that only require access to the customer site to make a quick user change or run a report but don't require any dealer site configuration changes. Users with view only access will be allowed to login to the customer site but they will be required to input a mandatory message about who requested they login and why. This message is ...
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January 13, 2014
Import Utility & System Status Screen
Code Import Utility
Now you can easily add new codes. update existing, copy panels, all from one import list. Simply create a comma separated list (csv) from excel and upload it on the dealer site. You only need to upload the code name, external number (optional), and code digits. Once uploaded you can apply whichever profiles you want and Connect ONE will either create a new user or match the code to an existing user. Everything is done in one simple step.
System Status at a Glance
Now your customers can go to one ...
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May 20, 2013
New Energy Management & Lock Control utilizing DMP Z-Wave
DMP Z-Wave Status & Control Available on both Connect ONE LIMITED and PRO
Security Management
Z-Wave Locks
View Status including Battery Level & Control
Energy Management
Z-Wave Thermostats
View Status including current operation state, i.e. if the furnace or a/c is running & Control
*Automatic or Timed set to Energy Conservation Mode based upon current arming mode
*Automatic Sync of Date/Time once per day
*Customer Controllable Display Lock Setting (Trane/RCS Z-Wave Thermostats)
* Connect ONE Exclusive Feature
Z-Wave Lighting
View Status & Control including Dimmer Control
Task Management
Activate Predefined Z-Wave Favorites - A favorite ...
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April 2, 2013
DMP XR150/350/550 Panels Now Supported
We're pleased to announce that the new DMP XR150/350/550 panels are now fully supported. These new panels have many exciting new features, including:
Improved 10/100 network connection, previously only 10 megabit
Up to 4 profiles per code
Up to 8 schedules per profile
Easy reuse of Time Schedules for Areas, Doors, Outputs, and Profiles
We've also added a new feature for all DMP systems. Now Connect ONE will update the time and date of any model DMP panel once per day. Previously only the receiver programmed as path 1 in the control panel was used to update the time. This was primarily the panel's ...
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January 7, 2013
Quick & Easy Technician Testing
SmartTestTM is an easy new way for technicians to test and control system points, (zones, doors, areas, & outputs), on their smart phone. How many times have you been working on a zone at a far point of the building, on a lift, at a splice in the attic, etc. and wished you had someone at the keypad relaying the status. Now you can have that convenience without needing a second tech. Just use the newSmartTestTM feature from your smartphone and watch the status of the zones ...
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January 7, 2013
Send Lockdown to Multiple Systems from PC or Mobile
In response to a feature request from a customer with multiple buildings on their campus, your customer can now perform a lockdown to multiple systems from a single page. They can even send this command from the mobile version which allows quick access form a smartphone since they can choose to stay logged in from a previous session. We welcome and appreciate the feedback from our dealers.
DMP XR100/500 Systems:
Upon a lockdown the following actions will be performed:
1) An event will be logged stating the user which performed the lockdown on the selected system.
2) ...
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December 20, 2012
Account Linking
We pioneered and patented the ability for your customers to see and control multiple sites with a single login. We did this by merging the information from the locations into the same screens and allow flexible control to tailor the permissions. This works great when you have multiple locations under the same company. But what if you have a customer who owns multiple companies or a consultant who manages multiple companies, or even when multiple installing dealers enter the mix? The solution is account linking. Customers will now be able to link user accounts for easy access to switch ...
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September 13, 2012
Connect Any IP Camera for Live Video Integration Now Supported
Integrated Devices
NEW Any IP Camera/Encoder/DVR
IP video device must be able to deliver a snapshot via url (most cameras support this feature)
Examples:
Axis IP Camera / Encoder
ACTi IP Camera
Geovision NVR/DVR
Analog or IP Cameras
Ganz DR Series Standalone DVR's (DR4H, DR8H, DR16H)
Analog Cameras
Exacq Hybrid/IP NVR's (all model variations)
Analog or IP Cameras
Others may be available upon request
Cameras Page
View Thumbnail Images from Multiple Sites on the Same Screen
Click on one or multiple thumbnails to open a live video window
Organize and Arrange ...
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September 12, 2012
ELK M1 fully integrated with Connect ONE
The ELK M1 is a flexible security, access control, and automation panel. It allows not only security and access control but also interfaces to hvac thermostats, lighting, and door locks. The interfaces can be wired or wireless, such as z-wave or Radio RA. Your customers can now control all of these devices right from their Connect ONE interface, ELK also provides a sleek touchscreen for convenient control. The ELK M1XEP ethernet module is required and a special firmware must be loaded, firmware available free of charge via download from ELK.
Integration Capabilities
...
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September 11, 2012
Geovision NVR/DVR Live Video Integration Now Supported
Integrated Devices
NEW Geovision NVR/DVR
Analog or IP Cameras
Ganz DR Series Standalone DVR's (DR4H, DR8H, DR16H)
Analog Cameras
Exacq Hybrid/IP NVR's (all model variations)
Analog or IP Cameras
Others may be available upon request
Cameras Page
View Thumbnail Images from Multiple Sites on the Same Screen
Click on one or multiple thumbnails to open a live video window
Organize and Arrange Live Video Windows anywhere on the screen
View Cameras Link on the Activity Page
View one or more Live Cameras on the same screen as Security & Access Events
...
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Want to become a dealer?
For more information complete the short form to the right. Stop installing software, we'll show you how. Ask about becoming an authorized Connect ONE dealer.
Dealers get a free lifetime testing account for your security business so you can experience the simplicity and better understand how Connect ONE can help your company!