News Articles

November 16, 2017

The Connected Cloud -- November 2017

  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources November 2017   Improved Support & New Options for Bosch B/G Series Control Panels Exciting new capabilities including easier setup and programming for Bosch B and G series control panels Persistent Cloud ConnectionsCloud connected panels with firmware 3.04 or greater utilizing the Bosch Remote Connect Service will now maintain a persistent connection with Connect ONE.  The greatest benefit of this design is that the Personal Notification feature no longer needs to be programmed into the control panel for event reporting to Connect ONE.  Now the control panel ...
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September 6, 2017

The Connected Cloud -- September 2017

  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources September 2017 New Service for Dealers Who Want to Take Their Business to the Next Level Provide your building and facilities management customers automatic notification capabilities with easy and seamless tracking of service, critical events, and incidents with the new Connect ONE® ticket module. The Connect ONE® module was designed in response to end-user customers looking for streamlined methods to track critical event responses, incidents and repair tickets at one or multiple locations. The module interfaces directly with the Connect ONE security system application or can be deployed as ...
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June 8, 2017

The Connected Cloud -- June 2017

  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources June 2017 Simplified User Management with System Templates Further Simplifying User Data Entry A powerful new feature has been added for multi-site applications called System Profile Templates. Your customer can now specify templates which are comprised of individual system profile permissions across multiple systems.  When adding a new code, simply choose the template to use and the new code will be added to all systems specified in the template in one click, secondary batch options are no longer required.  Once the code has been added using ...
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May 8, 2017

The Connected Cloud -- May 2017

  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources May 2017 Free & Reduced Pricing for ScanPass Mobile Credentials Dealers have seen success in selling ScanPass Mobile Credentials and End Users are realizing the cost savings of not needing to purchase readers and cards.   We've now been able to offer a free tier of mobile credentials for up to 10 individuals, just like cards each credential is global for any number of site locations, i.e. no need to purchase a credential for each location. Unlike cards, a lost mobile credential can be removed from the system and a new one assigned ...
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April 21, 2017

Reason #11: It's All About ROI for Your Customer

  How to get your customers to pay you for services with Free Money Nothing will give your customers a bigger smile than when they can save money.  Yes there are savings in time and money for interfaces such as Connect ONE that simplifies control and management of security systems.  But, adding energy management can be a Huge ROI ( Return on Investment ) for your customers.  Every month the savings show up on their energy bill.  Now you can say to your customers, “Our service may even pay for itself in the savings you will enjoy from having your HVAC system ...
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April 3, 2017

The Connected Cloud -- April 2017

  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources April 2017   Push Notifications Another method of notification now possible with the Connect ONE® Android and Apple Apps Your customer can now enjoy push messages to their mobile device as another method of notification options which already included email, text messaging, and onscreen alerts.  Push notifications are enabled through the use of custom Event Rules.  Rules are 100% flexible in configuring what type of events and when to receive the notification.  In addition, the push notification can be configured to be silent or audible and ...
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March 24, 2017

Reason #10: Designed for Customers with Multiple Sites

Managing Multiple Sites Made Quick and Easy – Saving Time and Money Connect ONE allows customers with multiple site locations the convenience of viewing, controlling, and managing all their systems on one screen.  Now your customer with several locations can manage all their buildings and people as if they were all under ONE roof. Inputting a user is fast because the information only has to be entered once and then can be selectively batched to all their other locations.  Likewise with deactivating a user, one click can remove a user from multiple locations. Connect ONE servers are constantly being updated ...
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March 9, 2017

Reason #9: Become a Provider of Critical Information

Your business should be - provider of critical information The business up the road with the aviary or the poultry farmer – did you know you can help them with simple devices to control temperature, humidity and carbon dioxide?  How about being able to monitor for carbon dioxide (used and stored for mixing soft drinks) in restaurants, greenhouse clients concerns about elevated CO2 gases and plant health or general indoor air quality? It’s not security, but it fits in your wheelhouse now, especially with the growing number of connected devices coming your way courtesy the internet of things. Temperature, ...
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March 7, 2017

The Connected Cloud -- March 2017

  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources March 2017   Critical Carbon Dioxide Monitoring & Historical Logging Carbon Dioxide sensing joins temperature & humidity in the list of monitored conditions of Connect ONE’s alerting and historical reporting functions.  Now your customer can view the real-time carbon dioxide level of a room as well as receive alerts if the pre-defined low or high thresholds are reached.  Also, the carbon dioxide level can be logged for historical reporting.  The logging intervals are the same as temperature & humidity sensors, which are: 1, 2, 4, or 6 times ...
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February 24, 2017

Reason #8: More Opportunities to Expand Your Business

  Now you can bundle by connecting any* device that can transmit over the Internet to Connect ONE, allowing management of security and non-security devices: Intrusion Alarm, Access Control, Video Surveillance, HVAC, Lighting, Critical Temperature & Humidity, Plus Coming Soon Carbon Dioxide Monitoring People Monitoring with Geolocation Notices and/or Device Activations Monitor Any* Device, for example, DVR Health Monitoring Combine all of these services into a single interface and one billing line item Show you're on the cutting-edge of technology to your prospect *Monitor Anything requires the device can send a TLS encrypted email INTRUSION ACCESS CONTROL VIDEO ENERGY MGMT. ...
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February 14, 2017

The Connected Cloud -- February 2017

  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources February 2017   Monitor Anything, Voice Activation, Geolocation, or "You Design It."  Now Available with the All New EmailAPI Feature We’re excited to announce a brand new integration feature called EmailAPI.  The EmailAPI feature allows for users and other systems to send Connect ONE emails for monitoring/notifications and/or to activate functions within Connect ONE.  For instance, someone using the voice activation feature on their mobile phone can say send email to Connect ONE, provide their pin, and then say the task ...
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February 10, 2017

Reason #7: Mix/Match Multiple Systems

Choose the best products for the job and Connect ONE's interface will provide your customer with the same look and feel experience, simplifying training and support Dissimilar systems can be fully integrated into the same customer experience, for example: install a Bosch system in the business and an Elk M1 in the owner's home Mix and match multiple camera vendors, for example: install an Exacqvision NVR in the buisness and Nest cameras in the home You may also use multiple thermostat vendors, for example: install a Nest thermostat in the home and RCS commercial thermostats in the business No ...
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January 27, 2017

Reason #6: Make It Your Own

Connect ONE® offers Branding and Customization Options to Make It Your Own Fully Branded with Your Name & Logo Provide Direct Login Access from Your Website Customize Color Scheme to Match Your Logo Design Your Own RMR Stream to meet Your Business Goals Customize Menu Navigation Names to Suit Your Customer's Needs Tailor Features to Match Your Service Offerings Offer Customer Managed, Dealer Managed, or Blended Management (Customer & Dealer) Not Yet a Dealer? Request to Become a Dealer Today and Make It Your Own          Integrate, Control and Manage: Intrusion, Access Control, Video, Energy Management, & Critical Temperature/Humidity Monitoring Easy-to-Use Interface ...
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January 17, 2017

The Connected Cloud -- January 2017

  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources January 2017   Support & Change Requests A Support/Change Request feature is now available directly from the Connect ONE Application This can be accessed from Utilities or when editing a user and if the user has contact information there is a link that says Send Change Request.  It will allow your customer to easily communicate with you about support, service, and change requests. Here's one example your customer can do: They can use the custom fields and Phone/Email contact information to store information about a user, ...
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January 13, 2017

Reason #5: Differentiate Your Company

ScanPass® Mobile Credential, a unique barcode sticker application that requires no additional hardware or software No access readers, cards, or door control modules required Barcode Identification for Instant Access May be used in tandem with a conventional card reader  Easy Access for Multiple Locations Instant Granted / Denied Feedback on the User's Device Lower Costs & More RMR - 200+ Doors per control panel Multiple Security Safeguards including Encryption Not Yet a Dealer? Request to Become a Dealer Today and Differentiate Your Company          Integrate, Control and Manage: Intrusion, Access Control, Video, Energy Management, & Critical Temperature/Humidity Monitoring Easy-to-Use Interface available from Any ...
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December 28, 2016

Reason #4: Garner Substantial RMR Growth

Tangible, predictable, and profitable recurring monthly revenue Scalable Pricing:  Affordable for every size project Customization:  Many ways for you to design the Connect ONE service to meet your company's financial goals. Saves time and money: Dealer Portal to support your Connect ONE Customers minimizing rolling the trucks for unnecessary service calls. Not Yet a Dealer? Request to Become a Dealer Today and Garner Substantial RMR Growth          Integrate, Control and Manage: Intrusion, Access Control, Video, Energy Management, & Critical Temperature/Humidity Monitoring Easy-to-Use Interface available from Any Web-Enabled Device   The BEST ...
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December 16, 2016

Reason #3: Give Your Technicians Real-Time Control

Give your technicians real time information and control from any web enabled device for system status and operation – No need to keep running back and forth to the keypad for status information Troubleshoot Zones, Reset Fire Devices, Operate Access Relays, Complete System Testing, etc. - One Technician can easily do the work of Two! All of this is possible without any open holes in the customer's network!  Also, the trechnician's smartphone/tablet only requires a cellular connection to the Internet, they do not need to be connected to the customer's network.Request to Become a Dealer Today and Give ...
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December 13, 2016

The Connected Cloud -- December 2016

  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources December 2016   Nest Indoor/Outdoor Cameras for Live Video/Audio Dealers installing Nest cameras can now offer Live Video/Audio and Video Verification with Connect ONE We are excited to announce support for Nest indoor and outdoor cameras.  Now you can install Nest cameras for your customer and they may be viewable within Connect ONE which includes video and audio.  This includes the ability to view multiple locations on the same screen.  Support also includes capturing snapshots via Video Verification rules.  Video Verification can occur for any event including but not ...
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December 9, 2016

Reason #2: All Your Customers in One Place

Through your supplied dealer site, customer support can see and manage your customer’s Connect ONE service for quick and efficient assistance - It's like they are sitting next to the customer Save time and money - stop rolling trucks for many issues that can be solved remotely through your dealer portal Customer support login privileges can be custom designed to meet the highest level of security and operational standards Intuitive and Easy to manage for: End users, Customer Support Personnel, Central Station Operators Request to Become a Dealer Today and Support Your Customers All in One Place          Integrate, ...
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December 2, 2016

Reason #1: Helping You Close More Sales

SmartShow™ - The industry’s most powerful market specific virtual demo and Connect ONE® exclusive Differentiate Your Sales Presentations with Market Specific Demonstrations Show Your Customer that You Know their Business Market Specific Areas, Zones, Camera Views, Thermostats, Lighting, etc.. Request to Become a Dealer Today and Close More Sales          Integrate, Control and Manage: Intrusion, Access Control, Video, Energy Management, & Critical Temperature/Humidity Monitoring Easy-to-Use Interface available from Any Web-Enabled Device   The BEST Way to Future-Proof Your Company  For more information regarding Connected Technologies™ or Connect ONE®, please visit www.SimplifywithConnectONE.com or call toll-free (866) 976-3520. Connected Technologies, llc., 6110 ...
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November 9, 2016

The Connected Cloud -- November 2016

  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources November 2016   Honeywell Vista Turbo Control Panels Support Connect ONE® and ScanPass® Mobile Credentials Dealers installing VISTA Series panels can now add state-of- the-art access control Now, security dealers can easily add the latest access control feature ScanPass® Mobile Credential to their customer’s Honeywell VISTA installations. Powered by Connect ONE, ScanPass Mobile Credential is a high-security access control application never before available with the Honeywell line. The VISTA-128BPT and VISTA-250BPT control panels interface with ScanPass Mobile Credential through Honeywell’s ...
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October 11, 2016

The Connected Cloud -- October 2016

DebtPayPro
  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources October 2016   Financial Firm Selects ScanPass® Mobile Credential Growing CRM provider favors real-time security and human resources accountability Challenge: A growing financial services and payment processing company headquartered in the northwest suburbs of Chicago was looking for a higher level of security and human resources accountability for its 5,000-square-foot facility. Ultimately, Debt Pay, Inc., Rolling Meadows, Ill., a Software as a Service (SaaS) Customer Relationship Management (CRM) provider which handles sensitive financial data, selected ScanPass® Mobile Credential powered by Connect ONE® as the access control ...
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September 6, 2016

The Connected Cloud -- September 2016

ScanPass
  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources September 2016   Differentiate Your Company and Open New Doors of Opportunity with ScanPass® Mobile Credential ScanPass Mobile Credential is the next generation in simplifying access control integrations.No longer is it necessary to purchase or install readers, cards or fobs, reducing system costs for both dealers and their customers. Installation is as easy as putting a barcode sticker on the door.  A smartphone reads the barcode to identify the door and a unique credential in the phone is used to identify the individual. ScanPass is ...
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September 1, 2016

Locksmith Ledger - Septermber 2016 - How the Cloud Can Easily Provide a Monthly Revenue Stream [Hide]

It’s simple to add profitable services to your locksmith business

By Michael Simon

Recurring monthly revenue (RMR) is a concept that can grow your locksmith business. RMR is the added revenue, a set monthly charge, you get from providing services – above and beyond simply installing locking hardware and moving onto the next job. It’s a way to protect your company with additional predictable income if hardware installations slow or the economy experiences a downturn. RMR is also highly valued by investors and lenders, and they look for this component in a tangible and successful business model.

Many companies live and thrive at the hands of successful RMR models, including cellular phone, internet and utilities providers. And as technology continues to morph at break neck speed, locksmiths need to do all they can to build additional streams of income and profitability in their business, rather than simply installing hardware for one job and walking away.

The basis of RMR

You may already be providing some form of recurring monthly revenue service, especially if you have repair and maintenance contracts for customers. Generally, these agreements charge users for expedited service and routine maintenance/system checks or provide discounts for parts and labor when repair is required. You may offer the ability to remotely unlock doors, change schedules and provide audit trails, but with cloud computing you can offer a seamless user experience and easier access through a standard user interface. Being able to quickly and easily get reports on activity from not only one but multiple locations is a key benefit to your business customers.

But first, as we discussed in our earlier story in the August issue of LL, we explained that RMR can apply to a host of different services. RMR of course is already inherent in your service and maintenance contracts as mentioned earlier. It’s a monthly fee you set for services beyond the installation, including convenience functions, system upgrades and other items. You charge a rate, monthly, quarterly or annually for checkups, system software upgrades or other specific functions you detail in the contract. For example, checking and cleaning all magnetic locks, testing power supplies and other functions. RMR is a way to keep you connected to the customer. You can provide a running list of value-add services and when you stay in front of the customer with these services, they become ‘stickier’ and are less likely to cancel your contract. Here are some of the services that yield RMR and can be managed by you or your customer:

*Remotely lock and unlock entrance doors from any internet connection

*Change time schedules for both intrusion and access

*Troubleshoot systems and provide customer service remotely from your office

*Remotely assess system status

*Generate operational and employee activity reports

* Set customized alerts and reporting

* Manage access control permissions and schedules

* Provide emergency lockdown, elevator control, video verification and energy management

Locksmiths already have a strong base of customers. These existing customers would jump at the chance of having one service provider install not only their locks but security and other integrated solutions. Once you get started you can easily provide more functionality than the basic controls and add other new services such as energy management, temperature monitoring, video surveillance and automation – all easily thanks to the inherent efficiencies and scalability of cloud-hosted management platforms. The cloud also future proofs both you and your customer because it’s always up to date with the latest technology and encryptions.

Here’s an example of how you can build your business with RMR. Perhaps a current lock customer is a health or fitness club. They need to provide quick remote access to cleaning crews or for after-hours delivery. They also need to be able to lock out a customer for non-payment, or get a new membership quickly up and running once they sign up. All those services are available remotely, through the cloud and your management platform. And what a convenience and value proposition to your customers when they don’t have to drive to a site outside of normal business hours to accomplish any of these tasks.

Locksmiths may not be integrators and that’s just fine. Some manufacturers have ‘kitted’ or all-in-one products that easily allow you to learn new technology and move into other vertical market sectors.

The All in One Commercial Package was designed specifically to open opportunities for locksmiths. It lets locksmiths add new features as they become comfortable, taking integration one step at a time. They can begin with access control and perhaps video, which many may already be doing, and then expand their offerings as they become more comfortable to energy management or building automation. There are five easy steps to installing the All in One system:

1. Mount cabinet and connect power

2. Connect Ethernet

3. Connect door lock(s)

4. Affix barcode sticker to door(s)

5. Manage the account through Connect ONE® web-hosted services

Having a pre-engineered system is the perfect way for locksmiths to move their business into new areas of contracting and profitability. You don’t have to worry about your expertise and look around for compatible parts for your integrated solution – we take the guesswork out of the process with this quick-start system that’s literally plug and play. The All in One is a robust, cloud-hosted offering that includes eight doors (expandable) of access control, 10,000 users, eight zones (expandable) and more than 200 time schedules. It’s housed in a UL-listed enclosure with power and a safe, encrypted Ethernet communications connection. And it even gets easier because there’s no software to install or manage.

You can also provide for the growing parts and smarts market with the All in One.  More and more IT departments and electrical contractors are willing to do the installation work but do not have the knowledge for purchasing the proper equipment. Why pass up these opportunities? Provide the All in One Commercial Package, remotely program the system and still gain the monthly revenue for the Connect ONE® web-hosted service and third party monitoring. 

The cloud hosting difference

Cloud services are more robust and comprehensive than a programmable electronic lock. With cloud-hosted systems there’s increased interoperability between systems, which will open a wave of new opportunity for locksmiths to provide exciting and profitable services to all their customers, residential and commercial. The cloud allows locksmiths an ‘easy does it’ backbone. They can standardize on their integrated security management platforms in every market. They can scale up and add services once they become familiar with the cloud-based interface.

The beauty of cloud-hosted interfaces is that they are extremely conducive to entering new services. You can simplify all your customer’s systems across every market. And they can view, control and interact with all their systems and locations on one screen from any web-enabled device. Finally, remote device connectivity and serviceability with cloud offerings provides greater efficiencies for locksmiths in the field. Think of the cost savings when you don’t have to roll a truck or dispatch a technician to a customer site. Cloud-hosted systems help you support all your customer solutions from a single dealer platform.

While it’s true today that customers expect mobile apps for everything, in reality these software applications don’t make customers sticky or add significant value. Locksmiths, with a cloud management service, will be able to provide extra value to the customer with a host of management capabilities that allow them to easily add and bundle services. Cloud services offer a turnkey solution for locksmiths – once you connect your customer’s security management interface to the cloud they have a viable way to add services, while you differentiate your company from the competition and gain a new revenue stream.

The All in ONE can be access control only or integrate and scale up with other features as you gain expertise – taking integration one step at a time. Start with access control and perhaps video, and then expand your offerings with newfound competencies or even through partnerships. Doing nothing isn’t an option. Take advantage of the cloud to keep your business growing.

Bio:

Michael Simon is a former alarm dealer who owned and operated a leading Chicago area security firm for some 40 years. Today, he’s the managing partner of Connected Technologies, LLC where he works alongside his son Daniel. The company is driven to deliver on the needs of the installing market and provide contractors like locksmiths valuable services they can offer to customers that yield recurring monthly revenue.  They have developed an “All in One” hardware package pre-engineered for quick and easy installation geared specifically for the locksmith to start generating recurring monthly revenue today.
August 23, 2016

Locksmith Ledger - August 2016 - Market Vertical Presentations Help Get the Sale

 
Here’s what you need to differentiate your business and stand out from the competition By Michael Simon During the last series of articles focusing on recurring monthly revenue: “Take Your Business to the Next Level with RMR,” and  “How the Cloud Can Easily Provide a Monthly Revenue Stream[DO1] ,” I talked about effectively modifying your locksmith business with new services available from the cloud. In this final installment, I’ll point out ways to be more effective selling cloud security and the steps you need to take to make your company different from the competition, with ...
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June 8, 2016

The Connected Cloud -- June 2016

  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources June 2016   The Perfect Solution to Simplifying Systems Integration Commercial ALL IN ONE Package from Connect ONE® pre-engineered for quick-start We’ve all been there. Struggling to add integrated services for the customer and throwing up our hands in frustration over the exercise of putting together a cutting-edge specification that’s cost effective, simple to deploy and works seamlessly. Why should you reinvent the wheel for every customer when you don’t have to? As former dealers we have the perfect solution called the Connect ONE® Commercial  ALL IN ONE Package. ...
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May 11, 2016

The Connected Cloud -- May 2016

  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources May 2016   3rd Party Integration with Open UserAPI Dealers were asking for one-point data entry for users with memberships such as fitness centers and storage facilities so they could automatically populate the access control database without re-entering data. Connect ONE® by Connected Technologies, LLC delivered, with the Access Expander’s Open Application Programming Interface (API).  Now dealers can integrate their Connect ONE systems with third-party facilities management software via the API, opening the door of opportunity to customers and markets such as multi-tenant, multipurpose rooms, ...
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March 7, 2016

The Connected Cloud -- March 2016

  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources March 2016   SmartShow™ - Helps Close More Sales It’s easier than ever to sell Connect ONE® with SmartShow™, the industry’s first vertical-market-specific virtual demonstration. No more sales demos illustrating unrelated projects that leave prospects scratching their heads wondering if you REALLY have the capabilities they need. With SmartShow, demos are tailored to the customer’s premises, illustrating zones, for example, that pertain to their vertical, as well as industry-specific video camera clips.  SmartShow features: Market-specific demonstrations for ...
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January 7, 2016

The Connected Cloud -- January 2016

ScanPass
  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources January 2016   Introducing ScanPass® Mobile Credential ScanPass Mobile Credential is the next generation in simplifying access control integrations.No longer is it necessary to purchase or install readers, cards or fobs, reducing system costs for both dealers and their customers.Installation is as easy as putting a barcode sticker on the door.  A smartphone reads the barcode to identify the door and a unique credential in the phone is used to identify the individual. ScanPass is managed the same as a card or fob. ...
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March 3, 2015

Connect ONE®: Safeguard Systems from Malicious Hacking

News continues to spread about surreptitious hacking and malicious compromise of security systems and associated apps. Unfortunately, it’s a sign of the times. And with the Internet of Things continuing to take hold and more systems and devices being connected through smartphone and wireless technology, security dealers need to take extra precautions with customer accounts so their system passwords and other personal data aren’t leaked or compromised. The good news is the Connect ONE® service already has safeguards in place that make it extremely difficult if not almost impossible for unauthorized persons to ...
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