Feature Blog

September 1, 2017

Code/Card Import Utility Expanded for Bosch B/G Series Control Panels [Hide]



Now you and your customers with Bosch B/G series control panels can upload a list of codes and cards from a comma separated values (CSV) file. The file can include user name, code, card #, external card #, area authority levels, login profile, and up to 5 custom fields.

August 22, 2017

Provide your building and facilities management customers automatic notification capabilities with easy and seamless tracking of service, critical events, and incidents with the new Connect ONE® ticket module

Service/Repair Tracking The module tracks service and repair tickets in real time, especially helpful in a large organization, facility or campus environment, ensuring prompt handling and remediation. It seamlessly notifies responsible parties with documents shared to all repair vendors simultaneously. It also stores the history of a repair and notifies responsible parties immediately of any actions taking place related to the service ticket. Incident Case Management The Connect ONE module tracks security related incidents and specific actions taken and remedies or if additional service may be required, including detailed reporting, work orders, history, photos, or other documentation uploaded ...
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July 7, 2017

Customer Area, Door & Output Name Changes

Customer Change
A new page has been added to the customer site which allows an Administrator to edit the names of the areas, doors, and outputs in the panel.  Name changes from this page do not alter the names within the control panel.  The change is made for the customer site only and the dealer site will retain both names, the customer chosen name as well as the panel name.  This new page is located in the Utilities section of the customer site.  This new feature gives your customer the flexibility to customize their system without requiring dealer intervention.
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June 19, 2017

Your Customers Driving Additional RMR

Your customers can now request additional features and services directly from the Connect ONE application. These additional features will not only make your customer stickier but also help to drive additional RMR for your company. Your customer may access the request form by clicking on the Request button at the top right of the screen or from the side menu. The request will be delivered to your support email address for your dealer account and a copy of the message will be sent to your customer.This new feature is also designed to make sure you customers know all ...
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June 16, 2017

Event Rule Action Rate Limiting

Your customer now has options to rate limit the actions present in an Event Rule. Those actions may consist of email or push notifications or they may also be related to Video capture or even task activation, which ever they are each can have its own configurable rate limit. Options to limit the action can be never, i.e. no limit, up to 24 hours. For instance, if someone only wanted to be notified of an access event, once every 24 hours, that could happen with rate limiting the action. This feature was added in response to a dealer's customer which ...
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June 15, 2017

Sunrise/Sunset Schedules for DMP XR Control Panels

We're pleased to announce the addition of sunrise/sunset schedule options in a Time Window for DMP XR series control panels which were added in firmware version 171. Options now exist to start/stop a time window at sunrise or sunset with offsets of up to 60 minutes before and up to 60 minutes after the rise/set.
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June 8, 2017

Simplified User Management with System Templates

Further Simplifying User Data Entry A powerful new feature has been added for multi-site applications called System Profile Templates. Your customer can now specify templates which are comprised of individual system profile permissions across multiple systems.  When adding a new code, simply choose the template to use and the new code will be added to all systems specified in the template in one click, secondary batch options are no longer required.  Once the code has been added using a template it now becomes a single line entry for easy modification across multiple systems. As your customer's ...
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May 31, 2017

3rd Party Integration with Open UserAPI – Now Expanded for Bosch B/G Series Control Panels

Dealers were asking for one-point data entry for companies utilizing human resource software so they could automatically populate the access control database without re-entering data. Connect ONE® by Connected Technologies, LLC delivered, with the Access Expander’s Open User Application Programming Interface (API). Security.World - https://security.world/connect-one-focuses-on-delivering-simple-integrated-services-with-new-open-apis/Now dealers can integrate their connected Bosch B & G series control panels with Connect ONE and third-party human resource software via the API, previously supported on the DMP XR and Elk M1 platforms. It can also be deployed for membership based facilities, opening the door of opportunity to customers ...
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May 9, 2017

Event Notification Bounce Delivered to Dealer

 
A new feature has been added which captures bounces from event notifications to your customers' email and/or text message addresses. Your support email will receive the notification so that your customer's contact information can be corrected and prevent them missing any important messages from their connected systems.
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May 5, 2017

IFTTT Webhook Trigger

 
A new dedicated IFTTT webhook trigger has been added to the Connect ONE Task Rule Actions. Now a trigger action can be sent into the customer's IFTTT recipes to trigger any number of IFTTT connected services.
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March 22, 2017

User Badge Support

User Badge Support A new feature has been released to support user badge creation.  A new button exists within a user record, called Badge.  This opens a browser window, see screenshot, which shows a badge image that comprises of the user's image, name, and up to 4 custom fields which can be edited by your customer.  The badge can be printed horizontally or vertically, as well as downloaded as a JPEG image.  There is also an Export button which downloads a csv (comma separated values) file that can be used to import into the customer's external badging software.
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March 10, 2017

Push Notifications

Push Notifications - Another method of notification now possible with the Connect ONE® Android and Apple Apps Your customer can now enjoy push messages to their mobile device as another method of notification options which already included email, text messaging, and onscreen alerts.  Push notifications are enabled through the use of custom Event Rules.  Rules are 100% flexible in configuring what type of events and when to receive the notification.  In addition, the push notification can be configured to be silent or audible and may be individually enabled per mobile device.  They also follow the bypassing method which allows you ...
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March 1, 2017

Critical Carbon Dioxide Monitoring & Historical Logging

Carbon Dioxide sensing joins temperature & humidity in the list of monitored conditions of Connect ONE’s alerting and historical reporting functions.  Now your customer can view the real-time carbon dioxide level of a room as well as receive alerts if the pre-defined low or high thresholds are reached.  Also, the carbon dioxide level can be logged for historical reporting.  The logging intervals are the same as temperature & humidity sensors, which are: 1, 2, 4, or 6 times per day, or bi-hourly, hourly, or semi-hourly. Carbon Dioxide monitoring is critical for: Agriculture including livestock monitoring Greenhouses to promote bigger ...
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March 1, 2017

Onscreen Alerts Now Have More Applications

We’ve expanded the onscreen alert notifications for more uses including door bell applications.  Previously onscreen alerts could either be silent or audible with an alarm siren tone.  Now there are a total of 5 onscreen alert modes: Low – which is a silent alert that automatically clears Medium – a silent alert which needs to be acknowledged High – an audible alert with chime tone Critical – an audible alert with siren tone Chime – an audible alert with chime tone for 5 seconds and automatically clears, i.e. a door bell application. Onscreen alerts can be used for any combination of event triggers and ...
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February 10, 2017

Monitor Anything, Voice Activation, Geolocation, or "You Design It." Now Available with the All New EmailAPI Feature

We’re excited to announce a brand new integration feature called EmailAPI.  The EmailAPI feature allows for users and other systems to send Connect ONE emails for monitoring/notifications and/or to activate functions within Connect ONE.   For instance, someone using the voice activation feature on their mobile phone can say send email to Connect ONE, provide their pin, and then say the task to activate.  This will follow all of the same permissions that exist for the user, therefore they will only be able to activate the tasks which are allowed for ...
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February 7, 2017

Custom Email Generation & 3rd Party System Activations

A new action has been added to the Connect ONE Task Rules.  Now a custom email can be delivered as a part of the task activation commands.  The email can be customized with the from address, to address, subject, and body of the email.  This can be used to activate 3rd party systems.  For instance, the 3rd party service IFTTT (If This Then That) allows you to send an email to it with a custom #hashtag in the subject.  This email can activate other services the customer may have, such as August locks, ...
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December 23, 2016

Even More Customization

Now you can customize even more of the customer application.  Along with the ability to customize the color scheme and logo image on the customer interface for each individual customer you can now also customize the navigation names.  This allows you to completely tailor the application to fit the individual use of your customer's system.  For instance, you could rename the Doors & Outputs section to Access Doors, or Users could be renamed to People.
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December 20, 2016

Customer Support Requests

 
A Support Request feature is now available.  This can be accessed from Utilities or when editing a user and if the user has contact information there is a link that says Send Change Request.  It will allow your customer to easily communicate with you about support, service, and change requests.   Here's one example your customer can do: They can use the custom fields and Phone/Email contact information to store information about a user, for instance they could use a custom field to store the central station authority option.   After the information is entered for ...
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December 7, 2016

New Reporting Options

 
A new report detailing system codes that are expiring soon or have already expired can now be generated. A new option has been added to the report filters to select users by profile. This provides a method to easily select a group of users rather than each user individually. Also it allows for simpler interaction event rule management, since if a profile is selected as the filter, the rule will automatically include a new user in the profile. Previously the report filter would have to be updated so that the new user is reflected in the rule.
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December 1, 2016

Nest Cameras Now Supported

We are excited to announce support for Nest indoor and outdoor cameras.  Now you can install Nest cameras for your customer and they may be viewable within Connect ONE.  This includes the ability to view multiple locations on the same screen.  Support also includes capturing snapshots via Video Verification rules.  Video Verification can occur for any event including but not limited to alarm and access events.  The Nest Cameras also provide Live Audio within Connect ONE, on-demand and while live viewing a video verification event.
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November 10, 2016

Honeywell Vista Turbo Control Panels Support Connect ONE® and ScanPass® Mobile Credentials

Dealers installing VISTA Series panels can now add state-of- the-art access control Now, security dealers can easily add the latest access control feature ScanPass® Mobile Credential to their customer’s Honeywell VISTA installations. Powered by Connect ONE, ScanPass Mobile Credential is a high-security access control application never before available with the Honeywell line. The VISTA-128BPT and VISTA-250BPT control panels interface with ScanPass Mobile Credential through Honeywell’s V-PLEX polling loop technology or 4204 Relay Modules, opening up new access control specification possibilities for installers and their customers.Through the Connect ONE Web-Hosted interface, Honeywell ...
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November 7, 2016

Interaction Event Rules

 
A security dealer of a multi-location bank institution asked us for the ability to temporarily bypass their notification rules when they perform system testing.  This feature was already available from the dealer site but was not available to the customer without deactivating each rule then having to remember to reactivate after testing.  Now the customer can bypass any rule for 2 hours, after 2 hours the rule will automatically become active once again, otherwise they may choose to reactivate manually prior to the bypass period ending. As always we were happy to accommodate their request and now all of ...
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October 10, 2016

Bosch B/G Control Panels Now Support ScanPass® Mobile Credential

ScanPass Mobile Credential is the next generation in simplifying access control integrations.No longer is it necessary to purchase or install readers, cards or fobs, reducing system costs for both dealers and their customers. Installation is as easy as putting a barcode sticker on the door.  A smartphone reads the barcode to identify the door and a unique credential in the phone is used to identify the individual. ScanPass is managed the same as a card or fob. It's that simple! Compatible with: NEW! Bosch B/G Series (B3512, B4512, B5512, B6512, B8512G, B9512G) ELK M1 ...
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October 7, 2016

Monthly Automated Reports Added

 
A security dealer of a multi-location bank institution asked us for monthly open/close reports rather than the current daily or weekly options.  The bank's financial auditors required a monthly log and therefore the bank manager requested to receive a monthly report rather than piece together multiple weekly reports.  As always we were happy to accommodate their request and now all of your customers on the PRO service level have an option for Daily, Weekly, and/or Monthly automated reports.
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September 1, 2016

Bosch Remote Connect Cloud Support

 
Bosch's Remote Connect service offers connectivity for Connect ONE and RPS without port forwarding and it universally allows for ethernet and/or cellular connection options.  Network connections are provided with the onboard ethernet port and cellular connections are provided using the Bosch cellular radio add-on module.  Router and firewall configuring is no longer necessary when using the Remote Connect service.
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August 15, 2016

Bosch B6512 Control Panel Support

 
Connect ONE now supports the latest Bosch B series control panel, the B6512, which: Provides up to 96 points using a combination of hardwired or wireless devices for installation flexibility and up to 6 areas with perimeter and interior control On-board Ethernet port for Conettix IP alarm communication and remote programming, compatible with modern IP networks including IPv6/IPv4, Auto-IP, and Universal Plug and Play Provides up to 4 access doors  
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July 15, 2016

Email New User Login Instructions

A new time saving feature has been added which can automatically generate an email, to a created user login, all of the necessary instructions to login to the Connect ONE application.  It will also randomly generate a password that the user can change when they login.  The random password ensures strong security.  The login instruction email may be generated from the Customer Site or the Dealer Site, allowing the dealer a quick and convenient method to emailing a new customer their login information and instructions. Another recent feature added was a password strength meter.  This ...
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June 7, 2016

Low/High Temperature/Humidity Alarm Thresholds Configurable by Your Customer

 
Now your customer can configure low/high alarm threshold levels for temperature and humidity sensors on their own.  On the Utilities menu they can select Zones & Sensors and rename each sensor as well as set/adjust the low and high threshold level.  Any change will be logged with the old and new value as an event.  This will prevent any possible contention of who made the change.  Previously this was a feature reserved for the dealer on the Dealer Site, now the dealer does not need to be involved with the decision of threshold level.
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June 7, 2016

See who last Armed/Disarmed from the Arm/Disarm Menu

Now you can see who last armed or disarmed right from the Arm/Disarm menu where you can also change the arm status.  This allows a quick reference to see who last armed or disarmed along with the time/date and the user's phone number to contact if needed.
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May 19, 2016

Output Group Management

 
Now you can add/modify/delete output groups on DMP XR panels right from the Dealer Site.  Previously this task had to be performed in RemoteLink.  Output groups are mainly used for Elevator Control with DMP panels.  Now you can regroup floors quickly and effortlessly.  For even better elevator control, view the Connect ONE Access Expander, which can handle multiple cabs and floors seamlessly in a user's profile.
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May 9, 2016

Code/Card Activation Date

Creating a new code/card in advance has never been easier since now you can set an activation date on a system code/card.  This effectively allows you to have a user's information added ahead of their arrival without granting them permission to soon before its necessary. The Activation Date feature is available on all system control panels including ELK, Bosch, and DMP.  ELK M1 systems with the Connect ONE Access Expander and DMP XR systems also have the benefit of including an Expiration Date.  On those systems you can specify an automatic ...
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April 13, 2016

Bosch Skeds Support

Bosch Skeds are now supported in the B8512G and B9512G control panels.  Customers can now edit existing skeds programmed in the control panel to modify the time/date, days of the week, and holiday execution of the schedule.  Skeds appear on the Schedules tab of the Customer Site.  
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April 4, 2016

3rd Party Integration with Open UserAPI

 
The Connect ONE Access Expander just became even more powerful. It now supports the open UserAPI for 3rd party interfaces to add, modify, deactivate, and delete Users and System Codes. This is the perfect solution for Storage Facilities, Fitness Centers, or any other facility which has memberships. A new member can be assigned access without having to re-enter their information into Connect ONE - saving on double entries. Likewise when their membership has expired their access can automatically deactivate without any human intervention. Another great solution is integration with time & attendance or other HR programs to ...
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March 14, 2016

User In/Out & Exception Activity Dashboards Plus More

We've recently added new features that greatly enhance the customer experience: A User In/Out Activity Dashboard has been added.  Available on any Monitor page, Options->View User In/Out.  This will automatically update with user in/out activity for the last 24 hours in near real-time.  This dashboard may be kept open to watch where people currently are within the customer's facilities.   An Exception Activity Dashboard has been added.  Available on any Monitor page, Options->View Exceptions.  This will automatically update with door/output & zone exception activity in near real-time. &...
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February 22, 2016

DMP XR Control Panels Now Support ScanPass® Mobile Credential

ScanPass Mobile Credential is the next generation in simplifying access control integrations.No longer is it necessary to purchase or install readers, cards or fobs, reducing system costs for both dealers and their customers. Installation is as easy as putting a barcode sticker on the door.  A smartphone reads the barcode to identify the door and a unique credential in the phone is used to identify the individual. ScanPass is managed the same as a card or fob. It's that simple! Compatible with: NEW! DMP XR150, XR350, and XR550 Control Panels ELK M1 Gold and EZ8 Control Panels &...
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January 22, 2016

DMP XR550 with 96 Access Door Capacity Now Supported

 
DMP recently announced version 111 firmware for the XR550 control panel which expands its access control capability from 16 doors to 96 doors.    Connect ONE fully supports the additional door capacity.  A XR550 panel is now 32 door capable out of the box with two additional 32 door feature codes which can be ordered separately.   This will accommodate larger systems without the necessity to stack control panels.
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January 7, 2016

ScanPass Mobile Credential

 
Unlock Doors Fast Using Smartphone or Tablet Introducing ScanPass powered by Connect ONE. Now you can provide Cutting Edge Technology and Value to your clients while generating significant additional Monthly Recurring Revenue. Easily affixed barcode stickers eliminate access control cards/fobs and readers. Complete jobs faster, more profitable and secure! Learn More
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January 5, 2016

Mobile App Gets All Management Functions

 
The mobile App for Apple and Android devices now supports all management functions New functions include: Reporting (Event Detail, In/Out, Exit Exception, Historical Temperature/Humidity & Custom) Interaction (Event Rules, Time Rules, Task Rules) Users & System Codes Profiles (Login & System) Schedules Utilities Previously the App was capable of the controlling functions provided in the Monitor section. The App was deigned for seamless operation since the look & feel is identical to the Browser version and a common Login Profile restricts the App and Browser permissions alike.  
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January 4, 2016

Improved Usability Features

 
Ease of Permissions   The Admin Login Profile now grants full permissions to the user for all systems regardless of the user's codes. Previously, the user would need a code with the necessary permission to manage the system. This is still true for any user that doesn't belong to the Admin profile group. The Login to Customer Site option on the Dealer Site has been revamped.  Previously you had two options: 1) Login to the Customer Site as your dealer user with full permissions, or 2) Login to the Customer Site as a customer user with read-only permissions.  The latter option has ...
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November 1, 2015

Announcing the Connect ONE Access Expander

 
The Access Expander is on the shelf and ready to ship.Plug-in & Go – Instant Always-On Communication(No Network/Router Configuration Required/No Port Forwarding)16 Access Doors – Expandable by Stacking Control Panels10,000 Users (Keypad Codes and/or 26-bit Access Cards)1000 Profiles (Arming & Access Permissions with Scheduling)250 Time Schedules50 Holidays (can be set to a date range, i.e. one holiday can span multiple days)Door & Output Schedules (up to 8 Time Schedules applied per output)Elevator Control2500 count event buffer – storing of events if the ...
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October 14, 2015

Critical Humidity Monitoring & Historical Logging

 
Humidity sensing joins temperature in the list of monitored conditions of Connect ONE’s alerting and historical reporting functions.  Now your customer can view the real-time relative humidity level of a room as well as receive alerts if the pre-defined low or high thresholds are reached.  Also, the humidity level can be logged for historical reporting.  The logging intervals are the same as temperature sensors, which are: 1, 2, 4, or 6 times per day, or bi-hourly, hourly, or semi-hourly.   The Network Gateway module is required to monitor humidity.  It will accept up to one combination temperature/...
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October 13, 2015

Customer Zone Name Changes

Customer Zone Change
A new page has been added to the customer site which allows an Administrator to edit the names of the zones in the panel.  Name changes from this page do not alter the names within the control panel.  The change is made for the customer site only and the dealer site will retain both names, the customer chosen name as well as the panel name.  This new page is located in the Utilities section of the customer site.  This new feature gives your customer the flexibility to customize their system without requiring dealer intervention.
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September 28, 2015

Faster Command Processing

 
We’ve improved the command processing wait period which exists when processing commands with a device selected for the network/cellular direct connect method.  Your customer should now experience near instantaneous control.
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August 4, 2015

Access Card Management Support for Bosch Control Panels

Now your customer and/or your customer support staff can manage access cards for Bosch B and G series control panels from the Connect ONE application.  The access card management is in addition to the passcode management that already existed and is all on the same screen for quick & easy changes.  Along with access cards you can now also manage and assign the RF button keyfob id's for a user.   Bosch B9512G and B8512G panels support 26-bit wiegand and 37-bit wiegand credentials. Bosch B5512, B4512, and B3512 panels support 26-bit wiegand credentials.  
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July 10, 2015

Temporary Schedules Enhanced, Improved Lockdown, & More

Temporary Schedules Enhanced Now your customer can prepare a schedule ahead of time using the temporary option.  The temporary option has always allowed for an expiration time but now we’ve also added a start time.  This allows for schedules to be in place ahead of when they are required since they won’t be sent to the panel until the start time. One example for school districts allows them to create a summer schedule and an in-session schedule.  When the summer schedule ends the in-session schedule will begin and vice-versa without any user ...
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June 9, 2015

Interfaces with New Bosch G Series Security Panels

 
With a new interface Connected Technologies developed for its Connect ONE cloud-hosted platform, the Bosch G Series panels let systems integrators easily expand their access control operations from eight to 32 doors and up to 2,000 users. The Bosch G Series joins Connect ONE’s current B Series panel integration, already in place. With the Connect ONE integration, security dealers using the Bosch G Series models B8512G and B9512G will be able to bid on an even wider range of access control specifications – from simple premises control to enterprise customers. This integration provides additional efficiencies to dealers ...
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April 23, 2015

Task Rules, Code Import, Zone Options, & More

Connect ></span></strong></span><strong><span>We are excited to tell you about a brand new feature called Task Rules.  A Task Rule is a way to group multiple commands and activate all in a single action.</span></strong></p> <p><strong><span>Commands may also be delayed whereas some commands can act now and others can take place in the future automatically.</span></strong></p> <p><strong><span>Task rules can be activated manually or automatically.  </span></strong></p> <p><strong><span>Manual activation from the Monitor->Activity, Monitor->Cameras, or Monitor->Task screens.  Now if your watching a camera view you can instantly activate a task which could unlock the door and turn on the lights in one click and without leaving the current screen.  When activated from either of these screens the user has an option to delay the activation by a specified time frame of 15, 30, 45 minutes or 1, 2, 4 hours.  This allows them to activate the necessary task shortly in the future without needing to redefine the rule.  For instance if they know they will be arriving home in 30 minutes, they can activate the task with a 30 minute delay and by the time they get home their task will activate. </span></strong></p> <p><strong><span>Automatic activation can occur when combined with an Event Rule.  Event Rules, previously labeled Action Rule, triggers based on custom event and schedule filters.  For instance, whenever an arming occurs at my south building office, I want to automatically activate the task rule which will arm the north building office and setback my thermostats.   This allows for many unique and custom sequences.  Another great example could be whenever sensor reset occurs on panel #1, then activate the task which will perform a sensor reset on panels #2, 3, and, 4.</span></strong></p> <p><strong><span>Since these rules are dependent on the devices in good communication status and the potential exists for a device to be unresponsive, we've built-in a tracking system with these rules.  If a Task or Event Rule cannot process all commands in a timely fashion a warning will be generated.  It will have an Event Type labeled, Interaction: Warning, and will contain information indicating to the user which rule has an issue.  This event just like any event will appear on the Monitor->Activity & Reporting screens as well as can be captured in an Event Rule to be instantly notified to as many parties as the customer wishes.</span></strong></p> <img style=
  Task Rule Feature We are excited to tell you about a brand new feature called Task Rules.  A Task Rule is a way to group multiple commands and activate all in a single action. Commands may also be delayed whereas some commands can act now and others can take place in the future automatically. Task rules can be activated manually or automatically.   Manual activation from the Monitor->Activity, Monitor->Cameras, or Monitor->Task screens.  Now if your watching a camera view you can instantly activate a task which could unlock the ...
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March 18, 2015

Linear Z-Wave Garage Door Controller Now Supported plus New Output Types

 
Now your customer can enjoy garage door control with the Linear Z-Wave controller which is compatible with the DMP control panels and operable via Connect ONE.  Your customer can see the status “Open” or “Closed” and also control the door via the “Open” and “Close” buttons. Two new Output Types added Barrier and Barrier Toggle.  Now you can assign these types to any wiegand door or relay output on DMP, Bosch, or ELK control panels.  The Barrier option will show the output status as “Open” or &...
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March 11, 2015

Dealer Override of Door, Output, & Zone Names

 
Now you can use the names stored in the panel for more technical oriented descriptions such as device locations and you have the option to override those names to customer friendly descriptions from the dealer website.  Plus as an added benefit you won't lose the technical description when viewed from the dealer website.  So a technician using SmartTest will see both the customer friendly name and the specific technical name/location in the same place.  This is one more example of our commitment to providing the best overall experience to not only your customer but also ...
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March 5, 2015

NEW & Improved User Portal! One Interface for All Devices

 
Same use on desktop/mobile browsers as well as the mobile app for andoird and ios Now only one interface to learn and support! Responsive DesignNo more zooming - All functions have the same ease of use no matter what screen size Monitor SectionTwo New Pages - Security & Automation Security shows Arming Areas and Zones on the same page Now you can Bypass an individual zone and Arm at the same time Automation shows Doors, Outputs, HVAC, Lights, & Tasks on the same page Easier Flow to CommandsNow you select your control commands and the Send button will ...
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January 27, 2015

Close More Sales with Connect ONE® SmartShow™

 
Connect ONE® is the only interface you need for all your customer’s integrations - security, access control, video monitoring, energy management and critical temperature monitoring. Now it’s easier than ever to sell Connect ONE® with SmartShow™, the industry’s first vertical-market-specific virtual demonstration. No more sales demos illustrating unrelated projects that leave prospects scratching their heads wondering if you REALLY have the capabilities they need. With SmartShow, demos are tailored to the customer’s premises, illustrating zones, for example, that pertain to their vertical, as well as industry-specific video camera ...
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January 23, 2015

Video Event Share, ELK Direct Connects & More!

 
Video Event Share Upon receiving a video event there is a new share icon which allows you to share the event with anyone else via email / text messaging.  Since the video verification is NOT just alarm but any event, this could be used for a co-worker, family member, first responder, central station, etc. Use this feature in combination with the SmartShow presentation to send your prospect a video event right to their email. ELK M1 Now Supports Network Direct Connections Now your customer can enjoy immediate commands on ELK M1 systems via a Network Direct Connect.  This ...
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December 18, 2014

Bosch Intrusion Panel Support & More

Bosch B Series Intrusion Control Panels Now Integrated   New exciting capabilities for Bosch B Series Panels Real-Time Activity Area Status plus Arming and Disarming Zone Status plus Bypass and Unbypass Output Status plus On and Off Reporting (Storage of events for up to 1 year) User Code Add, Edit, Delete, Deactivate Authority Level Viewing Automatic System Time Update Alarm Bell Silence Sensor Reset System Status View - AC Power / Battery Interactions with Thermostats & Video Thermostat Setbacks based on Arming Status Video Verification of Alarm, Arming/Disarming, or any other Event Interactions with SMS & Email plus Pop-Up ...
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November 17, 2014

Video Verification, Triggered Lockdown & More!

Video Verification - Simple, Affordable, Powerful  Deliver even more value to your customers on the PRO Service Level with included video verification.  Now Interaction Rules can be configured to capture snapshots of up to 5 cameras which will be stored in the cloud for one year.  The customer can view the recorded snapshots along with live video onscreen in real-time, through generated reports, and via email when the event occurred.  The snapshot capture and live viewing works with all compatible DVR,NVR, IP camera devices (see logos on the partner page) and on ExacqVision/GanzVision devices ...
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September 17, 2014

Master/Slave Panel Configuration

Master/Slave Panel Configuration so the customer can manage one code and Connect ONE will handle the programming for each slave panel in the background. This applies to systems which require multiple panels to handle a large number of access doors. Previously the customer would see all the codes for each panel separately. A new option exists for DMP XR series panels to allow a master and slave selection. The customer now only needs to view/modify the code on the master panel and all the slave panels will be handled automatically by Connect ONE. Below is a screenshot ...
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August 28, 2014

Bulk Add Users / New Profile Layout / New Search / New Dealer Login Permissions

Bulk Update/Add Users by Profile for DMP XR Series Panels Now your customers have a simplified way to add another profile to an existing group of users or they can also add an existing group of users from one panel to another panel with the selected profile. This is handy when a group of users need another profile added to their code or when adding a new panel to an existing account, now groups of users can be added to the new panel very quickly. This feature helped a customer add a 2nd profile to 355 users all at ...
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August 5, 2014

Nest Thermostats Now Integrated with Connect ONE

Now your customer can enjoy energy management via the Nest Thermostat and integrate it with DMP and ELK control panels via Connect ONE. They can also use Connect ONE to control their Nest thermostats and view current temperature and modes. The integration requires zero hardware other than the Wifi Nest Thermostat and the DMP or ELK control panel, all the magic happens in the cloud with Connect ONE.
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July 17, 2014

New Account Setup just got Easier

There is a new button now on the dealer site when you go to the codes for a device. It's labeled "Assign New User". You can first check the codes you want or choose All at the top then click the button.  It will ask you what login profile to use and click continue. All codes selected will get new users created for them automatically.
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June 27, 2014

Video Pop-Out Window Option

Now your customer can choose the Pop-Out option for a camera window. This will open the camera view in a new window that can be placed anywhere on the desktop, including another monitor. Now the camera window will remain open no matter what page they're on, i.e. they can be changing a user code and the video can still be viewed. They can pop-out as many camera windows as will fit on their screen. They still have all the same options for increasing the resolution and quality as well. Except now those values are also saved. This way ...
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June 24, 2014

iPhone/iPad App - Now Available in the iTunes Store

The App supports all of the mobile features and is now available for download from the iTunes Store.  This will provide a easier path for the customer to use the app without needing to store the bookmark icon to their homescreen. View in iTunes Store        
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June 6, 2014

Custom Fields & New Reporting Layout

Custom Fields available for storing User Information! Now your customer can individually name and store up to five custom fields of information about a user. Each field may be set to be searchable or hidden. If set to searchable then the contents will be shown in the user list and will allow for sorting and searching of the information.   New Reporting Layout! Now a single screen shows predefined reports and your customer's custom reports.
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June 2, 2014

Faulted Zones are now displayed alongside the Arming Status

Now faulted zones are shown when the area is disarmed, hovering or tapping will show a list of zones faulted.
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May 23, 2014

New Arming Modes Supported & Desktop/Mobile Updated

 
Updates for Arming Mode Selections! DMP Panels - All/Perimeter & Home/Sleep/Away Arming Modes are Now Supported including the default Area Arming Mode. A new option has been added to the dealer site allowing you to set the arming mode of the panel. If you change the mode from the default area mode, the customer will see their entire system with the correct arming modes available. The arming mode option is configurable on the device general page under options on the dealer site. ELK Panels - Show/Hide Arming Options Now Supported. A new option has been ...
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April 29, 2014

Android App Now Available & Mobile Updated

Android App - Now Available in the Play Store! The App supports all of the mobile features and is now available for download from the Google Play Store. This will provide a easier path for the customer to use the app without needing to store the bookmark icon to their homescreen. Updated Mobile Application for all Devices! The Mobile Application for all devices has been updated: Improved Look & Feel Improved Performance Faster & Better Quality when Viewing Video "Set to My Home Page" button added - i.e. default to the Arm/Disarm page.
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April 7, 2014

Updated Code Deactivation Plus More

 
Updated Code Deactivation on DMP XR Panels! When a code is deactivated instead of being deleted from the control panel, the code information remains with the profile number set to zero. Now when the user attempts to use their code, card, keyfob, etc. the control panel will be able to match it to the user and it will report Access Denied: Unauthorized, Invalid Profile with the user's name to Connect ONE. This will allow the customer to see if a deactivated user attempts to access the building. Previously the control panel would report an Access Denied: Unknown Code without ...
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March 6, 2014

New Temporary Schedule Option

A new option is added to any Time, Area, Door, or Output Schedule which allows it to become temporary and therefore it will automatically be removed after the time specified. This is great when the customer requires a door to be unlocked at certain times each day but only for the next week.  Previously that schedule would need to be removed manually, whereas now Connect ONE will automatically remove the schedule.  
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March 3, 2014

SmartTest Expanded, New Temperature Logging Intervals, & More

 
Alarm Silence and Sensor Reset buttons added to SmartTest. Now when testing alarm zones the bell can be silenced quickly and the sensor reset can be accessed when testing fire zones. Maximum session expiration setting added to Login Profile. Now the customer can limit a user to only certain expiration settings. For instance, they may want to restrict a guard so they only stay logged in for 90 minutes and do not allow the Stay Logged In option. This ensures that if they forget to logout after their shift, they won't remain logged in forever. Also, the customer does have ...
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February 14, 2014

Design Your own Service Levels

Now you can design and build your own service levels by setting an override on the customer service level. You can take our PRO version and break it up into multiple levels. For example you can have a standard PRO level of 100 users and 90 days of event history. Then build additional service levels to expand the user count and event history. This will increase your RMR and profit margin as the needs of that customer grow. Regardless of how you use the overrides your cost will not change.   
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January 30, 2014

Append a Custom Message to Any Email Notification

Now your customer can add their own custom message to any email notification. The use could be a general note or message, or possibly a list of instructions listing the proper action to take. Each person notified can have their own message. Notification Edit Screenshot Example of Email Notification: (Custom Message appears after the timestamp) Subject: Event from Office Building Alarm: Supervisory Zone:5 Water Alarm 1-28-14 10:25 AM Call the plumber, 800-555-1212 Example of Email Notification: (Custom Message appears after the user)  Subject: Event from Hospital  Command: System Lockdown Command [ ER Panel @ Hospital ] 1-28-14 10:25 AM ...
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January 27, 2014

Unified Customer Login for both Desktop and Mobile Applications

Now your customer can use the same login screen to take them to either the desktop or the mobile application. The default action for smart phones and tablets will be the mobile site but the customer can override this setting using the dropdown box. Remember you can build the customer login into your website so you can continually promote your products and services. Please contact us to get the updated html code to use on your website.
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January 14, 2014

Central Station Operator & Support Staff Permissions

Now you can set a login to the dealer site to view only permissions and still allow access to the customer site via the "login as dealer" option. This is great for central station operators or customer support staff that only require access to the customer site to make a quick user change or run a report but don't require any dealer site configuration changes. Users with view only access will be allowed to login to the customer site but they will be required to input a mandatory message about who requested they login and why. This message is ...
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January 13, 2014

Import Utility & System Status Screen

Code Import Utility Now you can easily add new codes. update existing, copy panels, all from one import list.  Simply create a comma separated list (csv) from excel and upload it on the dealer site.  You only need to upload the code name, external number (optional), and code digits.  Once uploaded you can apply whichever profiles you want and Connect ONE will either create a new user or match the code to an existing user.  Everything is done in one simple step. System Status at a Glance Now your customers can go to one ...
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May 20, 2013

New Energy Management & Lock Control utilizing DMP Z-Wave

zwave lock
DMP Z-Wave Status & Control Available on both Connect ONE LIMITED and PRO Security Management Z-Wave Locks View Status including Battery Level & Control Energy Management Z-Wave Thermostats View Status including current operation state, i.e. if the furnace or a/c is running & Control *Automatic or Timed set to Energy Conservation Mode based upon current arming mode *Automatic Sync of Date/Time once per day *Customer Controllable Display Lock Setting (Trane/RCS Z-Wave Thermostats) * Connect ONE Exclusive Feature Z-Wave Lighting View Status & Control including Dimmer Control Task Management Activate Predefined Z-Wave Favorites - A favorite ...
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April 2, 2013

DMP XR150/350/550 Panels Now Supported

 
We're pleased to announce that the new DMP XR150/350/550 panels are now fully supported. These new panels have many exciting new features, including: Improved 10/100 network connection, previously only 10 megabit Up to 4 profiles per code Up to 8 schedules per profile Easy reuse of Time Schedules for Areas, Doors, Outputs, and Profiles We've also added a new feature for all DMP systems. Now Connect ONE will update the time and date of any model DMP panel once per day. Previously only the receiver programmed as path 1 in the control panel was used to update the time. This was primarily the panel's ...
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January 7, 2013

Quick & Easy Technician Testing

Screenshot DMP XR500
SmartTestTM is an easy new way for technicians to test and control system points, (zones, doors, areas, & outputs), on their smart phone.  How many times have you been working on a zone at a far point of the building, on a lift, at a splice in the attic, etc. and wished you had someone at the keypad relaying the status.  Now you can have that convenience without needing a second tech.  Just use the newSmartTestTM feature from your smartphone and watch the status of the zones ...
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January 7, 2013

Send Lockdown to Multiple Systems from PC or Mobile

Lockdown Screenshot
In response to a feature request from a customer with multiple buildings on their campus, your customer can now perform a lockdown to multiple systems from a single page.  They can even send this command from the mobile version which allows quick access form a smartphone since they can choose to stay logged in from a previous session.  We welcome and appreciate the feedback from our dealers. DMP XR100/500 Systems: Upon a lockdown the following actions will be performed:   1) An event will be logged stating the user which performed the lockdown on the selected system.   2) ...
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December 20, 2012

Account Linking

Setup
We pioneered and patented the ability for your customers to see and control multiple sites with a single login. We did this by merging the information from the locations into the same screens and allow flexible control to tailor the permissions. This works great when you have multiple locations under the same company. But what if you have a customer who owns multiple companies or a consultant who manages multiple companies, or even when multiple installing dealers enter the mix? The solution is account linking. Customers will now be able to link user accounts for easy access to switch ...
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September 13, 2012

Connect Any IP Camera for Live Video Integration Now Supported

Cameras
Integrated Devices NEW Any IP Camera/Encoder/DVR IP video device must be able to deliver a snapshot via url (most cameras support this feature) Examples: Axis IP Camera / Encoder ACTi IP Camera Geovision NVR/DVR Analog or IP Cameras Ganz DR Series Standalone DVR's (DR4H, DR8H, DR16H) Analog Cameras Exacq Hybrid/IP NVR's (all model variations) Analog or IP Cameras Others may be available upon request Cameras Page View Thumbnail Images from Multiple Sites on the Same Screen Click on one or multiple thumbnails to open a live video window Organize and Arrange ...
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September 12, 2012

ELK M1 fully integrated with Connect ONE

ELK Touchscreen
  The ELK M1 is a flexible security, access control, and automation panel.  It allows not only security and access control but also interfaces to hvac thermostats, lighting, and door locks.  The interfaces can be wired or wireless, such as z-wave or Radio RA.  Your customers can now control all of these devices right from their Connect ONE interface, ELK also provides a sleek touchscreen for convenient control.  The ELK M1XEP ethernet module is required and a special firmware must be loaded, firmware available free of charge via download from ELK.  Integration Capabilities ...
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September 11, 2012

Geovision NVR/DVR Live Video Integration Now Supported

Cameras
  Integrated Devices NEW Geovision NVR/DVR Analog or IP Cameras Ganz DR Series Standalone DVR's (DR4H, DR8H, DR16H) Analog Cameras Exacq Hybrid/IP NVR's (all model variations) Analog or IP Cameras Others may be available upon request Cameras Page View Thumbnail Images from Multiple Sites on the Same Screen Click on one or multiple thumbnails to open a live video window Organize and Arrange Live Video Windows anywhere on the screen View Cameras Link on the Activity Page View one or more Live Cameras on the same screen as Security & Access Events ...
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